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Apprentice Data Analyst x2

The NSPCC is dependent on the support and donations of millions of individuals across the UK who join us in our fight to end cruelty to children.  Central to this is the relationship we have with our individual supporters who we strive to put at the heart of our communications, fundraising and engagement.   With over 2m supporters, we optimise our data to ensure we are relevant and effective in all our marketing and fundraising communications.

The environment for charity fundraising is challenging.  The NSPCC, along with others in the sector, are adapting to changing consumer behaviour and the impact of digital and technology while at the same time ensuring we comply with data privacy rules and work within a changing regulatory framework.  The NSPCC recognises its role as a leading charity and strives to be an exemplar to others in building trust in charity fundraising.

NSPCC’s Exec Board have recently agreed a 3 year supporter data strategy which will establish a platform for change and growth.  The supporter data strategy defines numerous workstreams to make efficient use of supporter data across the organisation, increase optimisation and overcome known challenges.

The primary role of a Data Analyst is to study data in order to provide business insight. Data analysts are typically involved with managing, cleansing, abstracting and aggregating data, and conducting a range of analytical studies on that data. They work across a variety of projects, providing technical data solutions to a range of stakeholders/customers. They document and report the results of data analysis activities, making recommendations to improve business performance. They have a good understanding of data structures, database systems and procedures and the range of analytical tools used to undertake different types of analyses.

This is an entry-level position for someone looking to build a career in a data analytical environment.

Responsibilities: 
  • You will manage your day to day workload with direction from the Senior Business Support Officer or Digital Analyst.
  • You will take data briefs from senior team members and work efficiently to deliver accurate outputs.
  • You will use data and analytics tools to meet project needs, as specified by requirements
 Data deliverables may include:
  • Simple reports and data counts
  • Campaign extracts, reports and analysis
  • Other general analysis where you will need to interrogate data sources to deliver answers
  • Feeding insights and recommendations into data planning discussions
  • Working with other Analysts to write basic briefs
  • You should ensure deliverables are supplied on time and are correct, meeting and exceeding expectations
  • You will be required to follow QC procedures and ensure consistency of analytical output
  • You will be required to follow processes and procedures to ensure a smooth and efficient service to internal/external clients
  • You should expect to document and present analysis in a way that can be understood by all (technical and non-technical)
General:
  • Assisting and supporting the team with administration and office tasks as required
  • Adhering to organisation processes and where necessary supporting the team to document and improve processes.
  • Highly motivated with a mature, professional attitude and genuine interest in the role.
  • Conscientious and reliable with a strong work ethic, personal integrity and a can-do attitude.
  • You’ll be a natural self-starter with enthusiasm and positivity.
  • You will enjoy a challenge, be a problem solver, level headed with an analytical mind.
  • Driven to achieve results, you will be adaptable and agile
Behaviours and Competencies:
  • Proactive quick thinker who can work effectively under pressure, able to work to tight deadlines across multiple tasks
  • Good organisation and planning skills
  • Excellent team player, willing to pitch in where necessary
  • Able to set and work to challenging targets
  • Adept at dealing with ambiguity
  • Enjoy what you do
Knowledge:
  • Good level of education
  • Understand and shows enthusiasm about data and its application.
  • Good knowledge of Microsoft Office, particularly Microsoft Excel is ideal
  • Computer savvy
  • Excellent numeracy and literacy
  • Knowledge in more than one of the following
  • Response analysis, campaign evaluation
  • CHAID analysis and customer profiling
  • Statistical analysis for marketing
  • Univariate and Multivariate analysis techniques
  • Sound understanding of basic statistics and ability to explain terms to non-technical marketers
Skills:
  • Excellent attention to detail
  • Good at problem solving/data analysis
  • Experience of working in an environment where attention to detail is critical
  • Experience of working with data (desirable)
  • Good organisational skills, with a practical and systematic approach to project work, effective in time management and the ability to prioritise and multi-task
  • Ability to think literally and laterally, working in a proactive manner
  • Clear and confident communication skills, both verbal and written
  • Natural ability to work as part of a team
  • Friendly and good communicator
Experience (when applicable):
  • Able to understand how to manage delivery expectations and priorities of multiple stakeholders
  • Experience of working in an environment where attention to detail is critical
  • Experience of working with data (desirable)
  • Experience of communicating with others in a professional environment (desirable)
Role location:

NSPCC – Weston House, 42 Curtain Road, London, EC2A 3NH