As an apprentice within BBC, you will build a fundamental understanding of HR Operations and Administration supporting all BBC departments including TV, Radio, Online, and Audience Research whilst completing an industry-recognised apprenticeship covering HR Operations at all levels.
Individuals within HR Operations and Administration will provide HR advisory and support services to the workforce, frequently interacting with employees and problem-solving/escalating queries. They will also provide a transactional & administrative service to the BBC, following pre-defined processes and escalating issues through to line management. They will need to use People systems and follow clearly defined processes in order to deliver transactional services to an agreed SLA.
The role will either be part of a shared service entity that provides overall BBC People support to the BBC workforce or will perform an advisory/support role in a specialist team. The role will have to respond to issues raised by the workforce and MI/reporting requests. The role will work independently to resolve queries up to medium complexity but will work collaboratively with their team to manage more complex issues and projects.
You will be employed onto a continuing contract and will be required to fully complete the apprenticeship scheme and selection exercise prior to commencing your substantive role. You are, however, expected to be flexible and to carry out any other duties reasonably required by the BBC. You will have a main base location, however, the BBC may require you to work at other locations anywhere in the United Kingdom as required and as is considered reasonable in circumstances (either on a permanent or temporary basis). During training, you will spend ad hoc periods away on study or work placements with the BBC or other industry partners.
On successfully completing your selected apprenticeship scheme, the BBC will undertake a selection exercise to place you into your substantive position as detailed below.
- The role exists to deliver transactional services and processing activity to the BBC workforce
- The role provides information, manages data and executes process delivery
- The role provides administrative service to all employees, following clearly defined processes, in line with pre-defined SLAs
Key Responsibilities and Accountabilities:
This is a business support role which is part of a team providing transactional and administrative services to the rest of the BBC. HR Administrators will be part of a shared service entity that will provide overall BBC People support to the BBC workforce.
There will be no line management or budget responsibility for this role.
- To provide HR administrative service to employees, following clearly defined processes, in line with defined SLAs
- Ability to use People systems, entering data into relevant systems and ensuring data quality
- To ensure that administrative processes are undertaken in line with policy e.g. right to work
- To provide accurate and timely transactional responses and communication with the BBC workforce, responding to queries and requests as appropriate
- To accurately maintain People-related data and personnel files, ensuring confidentiality
- To provide answers confidently based on data and understanding of policy and process
- To open any relevant (physical) correspondence and scan/record relevant materials
- To prepare and send any (physical) correspondence required to complete processes in an accurate and timely fashion
- To work collaboratively with colleagues to deliver good service
- To produce MI reports and data from relevant systems in order to answer queries
- To deliver transactional services and processing activity to the BBC workforce
- To provide information, manage data and execute process delivery
- To provide administrative service to all employees, following clearly defined processes, in line with pre-defined SLAs
- Develop, maintain and use professional relationships with BBC colleagues and contacts across the broadcast, media communications industry
- Develop and maintain own personal competence and knowledge in Business Intelligence systems.
- Communicate clearly and concisely using discretion when required
- Work within timescales and SLA’s.
Learning and Development
- To build a first-rate practical and theoretical understanding of HR and the context of its use in workplace activities.
- To gain a detailed understanding of the broadcasting industry; its heritage and its future direction.
- To successfully undertake a BBC Apprenticeship within HR including tutorials, written work and assignments that may need to be completed within working hours.
- To work with placement supervisors to agree on objectives, always seeking to add value to the business.
- To create and maintain a professional development record to document progress against key competencies and enable effective learning from placements.
- To actively support and encourage the development of colleagues across the BBC through active participation in training, knowledge sharing, innovation and best practice.
To be aware of and comply with the BBC’s and partners policies regarding Health and Safety, Broadcast Continuity and Emergency Procedures, Diversity, Sustainability, Data Protection & Information Security and BBC Editorial Standards.
- Excellent time management and organisational skills, with demonstrable experience of working under pressure to tight deadlines and managing a high workload with conflicting priorities.
- Approachable demeanour with excellent interpersonal skills and the ability to influence and manage a range of relationships in a complex environment.
- Strong communication skills (verbal, written and listening): an ability to present information accurately and concisely.
- Excellent attention to detail and quality and able to ensure documents are consistent in language, terminology and style.
- Proactive and able to work autonomously or as part of a team to make things happen – turning ideas and strategy into tangible realities and outcomes and processes.
- Flexible approach to work with a focus on delivery to deadlines and high standards.
- Ability to handle highly confidential information with tact and discretion.
- To work and behave in a manner that is in keeping with the BBC’s Public Service values.
- Ability to work effectively, flexible and willingly under supervision. To be a self-starter.
- Understanding of own limitations and commitment to learn and develop new skills and knowledge
- Excellent communication skills in spoken, written, and formal documentation with an ability to communicate with stakeholders of varying seniority.
- Work effectively with a wide range of people at different levels in the organisation.
- To work effectively in and with allocated teams, and to adhere to local regulations in third-party organisations as appropriate during academic or work-based placements.
- To support the Scheme including tutors, colleagues, managers and business clients, and to be an ambassador for the Scheme.
- Work with the BBC to promote a variety of HR, Business Management & Administration apprenticeships to young people and our audiences.
- Demonstrates communication skills both written and verbal using a variety of methods, the ability to get the message across and relative to the audience.
- Fosters professional relationships, listens, encourages discussion and promotes two-way communication.
- Establishes responsible deadlines and personal work plans and manages time effectively
- Good planning and organisational skills, able to juggle competing priorities and take an appropriate course of action
- Has high levels of resilience, able to take input and direction to run with a task, works on own initiative.
- Team Player
- Attention to detail
A minimum of 5 GCSE or Standard Grade qualifications at grade A-C (5-9) with a minimum of a B (6) grade in maths and English or equivalent. Other relevant or prior experience may also be considered as an alternative.
During the Apprenticeship & Training period of employment:
The training element of your role will build the knowledge, understanding and fundamental competence to meet the capability criteria for your substantive position.