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IT Apprentice

You’ll provide first line support for the day to day operation of Ark Schools IT and provide support for education IT systems.

Key responsibilities
  • Providing the first point of contact for IT issues
  • Supporting the smooth running of the IT service desk
  • Escalation of issues when appropriate
  • Asset Management
  • Proactive tasks
  • Enabling the teacher to teach using IT
  • Customer service focused
Essential Competencies
  • Customer focused service skills
  • Good communication skills
Other

To carry out other reasonable tasks from time to time as directed by the Ark Schools Head of Service

Person Specification: IT Apprentice Qualifications

5 GCSE’s A*-C including English and Maths

Knowledge and Experience

An aptitude and passion for IT

Personal qualities
  • Enthusiastic
  • Punctual
  • Willing to learn
Specific skills
  • Excellent written and oral communication skills
  • Excellent numerical skills
  • Understands the importance of confidentiality and discretion
Other
  • An understanding of, and empathy for, the ethos and ambitions of Ark
  • Commitment to Ark’s mission
  • Commitment to equality of opportunity and the safeguarding and welfare of all pupils
  • This post is subject to an enhanced Disclosure and Barring Service check.
Role locations:

You must be able to work across all the locations below:

  • Ark Academy – HA9 9JP
  • Ark Acton Academy – W3 8EY
  • Ark Brunel Primary – W10 5AT
  • Ark Franklin Primary – NW6 6HJ
  • Ark Elvin – HA9 7DU
  • Ark Priory Primary – W3 8NR
  • Ark Byrom Primary – W3 7JT
  • Ark Conway Primary – W12 0QT
  • Ark Swift Primary – W12 7PT
  • Ark Acton High – W3 8EY