IT Technician Apprentice (Rugby)

An IT Apprentice at Macintyre Academies will report to the School Business Manager/Senior Leadership Team Member on a day to day basis for local IT issues. They will work closely with the outsourced IT provider to assist the Business Manager/SLT with all IT activities within the school in conjunction with the Trust Business Manager for Trust wide IT matters. 

Key Responsibilities: 
  • Liaising with 3rd party provider to ensure IT compliance across the Trust 
  • Learning how to provide technical support Assisting in customer projects and support activities as skills allow  
  • Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship  
  • Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients  
  • Learning how to handle telephone support calls as well as incoming helpdesk emails  
  • Managing the helpdesk system, ensuring all calls are handled within appropriate timescales  
  • Working on resolving the first line support where capable, and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary. 
  • Updating company systems 
  • Office 365 and device troubleshooting 
  • To work both independently and as part of a team; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills.  
  • To demonstrate the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with internal MAT guidance and external legislation. 
  • To effectively operate the remote infrastructure which includes a range of mobile devices and securely add them to a network in accordance with organisations policies and procedures. 
  • To effectively record, analyse and communicate data at the appropriate level using the MAT standard tools and processes.  
  • To apply structured techniques to common and non-routine problems for effective problem solving, test methodologies, troubleshoot and analyse problems by selecting the digitally appropriate tools and techniques and obtain the relevant logistical support as required. 
  • To work flexibly and demonstrate the ability to work under pressure to progress allocated tasks in accordance with our internal reporting and quality systems.  
  • To interpret and follow IT legislation to ensure secure and professional work within the Trust.  
  • To optimise the performance of hardware, software and Network Systems and services in line with business requirements. 
IT Apprentice Knowledge and Skills:
  • To have the ability to explain the correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive)  
  • To understand and apply the basic elements and architecture of computer systems.  
  • To understand where to apply the relevant numerical skills e.g. Binary. 
  • To understand the relevant networking skills necessary to maintain a secure network.  
  • To understand the similarities, differences and benefits of the current Operating Systems available.  
  • To have the ability to operate remotely and how to deploy and securely integrate mobile devices.  
  • To have a working knowledge of Cloud and Cloud Services.  
  • To understand the importance of disaster recovery and how a disaster recovery plan works and their role within it.  
  • To understand the similarities and differences between a range of coding and logic. 
  • To have a working knowledge of a range of cabling and connectivity, various types of antenna, wireless systems and IT test equipment.  
  • To understand maintenance processes and apply them in working practices.  
  • To understand and apply the basic elements and architecture of computer systems. 
Additional Duties: 
  • To safeguard and promote the welfare of all children and young people in the school by being familiar with and aware of the School’s Safeguarding and protection issues, procedures and guidelines and to adhere to them at all times. 
  • To bring to the attention of a senior colleague any matter of concern over the wellbeing, safety or safeguarding of a person we support. 
  • To be aware of your responsibilities in accordance with the current Health and Safety at Work Act. 
  • To be aware of your responsibilities in accordance with the General Data Protection Regulations (GDPR) and be familiar with the content of the MAT Data Protection Policy, Acceptable use of ICT Policy, Password Policy and any other associated policies and procedures. 
The details:

Salary: £12,000

Hours: 37.5 hrs, Monday to Friday 9:00 AM – 5:00 PM

Location: Vernons Ln, Nuneaton CV11 5SS

Apprenticeship: Infrastructure Technician L3