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IT Support Apprentice

Who we are

At MADE.COM we believe that everyone should have access to great design. So, we’ve taken a unique approach to making and selling furniture – no middlemen, no agents or importers and no high street stores. Instead we work directly with designers and manufacturers so we can offer high-end furniture at attractive prices.

It’s not an easy task – it takes a creative and dedicated team to make it happen where everyone has an important part to play. We combine our individual passions and skills to create innovative work that’s as exciting and unconventional as the business itself. It’s a place where all ideas are listened to, where
brainstorming means job titles get left at the door and where a self-starter can really make their mark.

What you’ll be working on

To keep a fast moving, innovative and technology-focused company up and running is no mean feat. With over 500 employees located at offices in the UK, France, Germany, Netherlands, Romania, Vietnam, and China with further growth expected for the future, we’re looking for an IT support apprentice.

What you’ll be doing
  • Responding to user questions logged on our IT Service Desk
  • Supporting end users – using Windows, Mac, Linux, Android and iOS
  • Supporting users in our London office head office and at remote offices / showrooms
  • Setting up new users with all necessary accounts and closing down leavers
  • New starter / leavers equipment allocation
  • Installing and troubleshooting hardware and software
  • Managing corporate mobile phones with mobile device management (JAMF)
  • Administering cloud based telephone system and customer contact centre systems
  • Deploying standard computer images to all existing Windows, Mac and Linux users
  • Support and implement technology used in our showrooms
  • Creating and maintaining IT documentation for end users
  • Support printing and audio/visual facilities
  • Procurement of new hardware and software
  • Recycling and disposal of old IT equipment
  • Provide end-user IT training
  • Work on IT projects as required
What you’ll need
  • Keen to learn new technology and processes
  • Self-motivated and be able to work under your own initiative
  • Be adaptable and able to look for creative solutions to unexpected problems
  • Good interpersonal skills and enjoy helping people
  • Basic understanding of networking technologies and TCP/IP
  • Good troubleshooting skills with either Microsoft Windows 10 or macOS
  • Be able to balance your work and study time to be complete apprenticeship coursework and exams
What we offer
  • A fast-paced, creative and fun office environment located 2min from Old Street tube
  • Great opportunities to make the role your own and get involved with exciting projects
  • A supportive, diverse company with a brilliant culture
  • Hot and cold drinks and free breakfast provided in the office – (including fruit for the healthy people)
  • Regular work drinks along with many social and company events
  • Temptingly good employee discounts on MADE.com and regular staff sample sales
The details

Salary: £15,000

Hours: 37.5 hrs, Monday to Friday 9:00 AM – 5:30 AM

Location:5 Singer St, Old Street, London EC2A 4BQ

Apprenticeship: Digital Marketer L3