Overall Purpose of the Job
The Test Analyst Apprentice will work alongside experienced Functional Test, Performance Test and Test Environment and Data Analysts to assist in the successful delivery of testing across the University’s diverse suite of IT Systems and Applications.
Through testing they will contribute towards providing the effective delivery of fit for purpose IT solutions which meet business needs through delivery across the entire lifecycle of testing (planning, preparation, specification, execution and completion).
The apprentice will undertake assignments across project and/or service functions as required.
The following subject areas will be covered as part of the Test Analyst apprenticeship training programme and through work-based assignments:
- Test Strategy
- Test Phases
- Test Estimation
- Test Planning and Control
- Test Preparation
- Test Specification
- Test Execution
- Test Completion
- Test Metrics
- Defect Management
- Test Tools
- Test Environment Management
- Test Data Management
- Manual and Automated Testing
- Functional/Non Functional Testing
- Stakeholder Management
Key Responsibilities, Accountabilities and Duties
Dependent upon assignment:
- Supports the technical analysis of specifications to determine test requirements. Assists with defining the requirements for environment, data, resources and tools.
- Assists in the production of test scripts (including automated test scripts and packages) to test new and amended software.
- Reviews test results and modifies tests if necessary.
- Contributes to progress updates, and documents test failures and successes compared with pre-defined criteria, creating traceability records, from test cases back to requirements, in accordance with agreed standards.
- Assists with the co-ordination, planning and management of Test Environments and Data used by IT Services.
- Helps to ensure test environment proving activities such as Smoke Testing are undertaken and that Test Environments are fit for purpose. Assist with raising issues with the provisioning teams and the resolution of any defects.
- Works within a defined organisation governance framework.
- Helps to record work with using the appropriate standards, processes and methods/tools.
- Works with customers and stakeholders, seeking to develop and enhance relationships
- Arranges and prepares client/customer meetings, as well, as helps to facilitate stakeholder consultation/engagement sessions
- Contributes to briefings and presentations about their relevance and potential value to the organisation.
- Post holders are required to familiarise themselves with the University’s Equality and Diversity policies and to actively support these wherever possible.
- Demonstrates a commitment to the IT Services Values of: One IT Team, Enabling Others and Customer First. Proactively working to ensure the appropriate behaviours are embedded and maintained in support of the identified values.
- Be aware of and work within the constraints of the University Health and Safety, Data Protection, and Confidentiality policies, bringing to the attention of management any issues arising.
Essential Knowledge, skills and experience:
Qualifications and Experience
- A passion for Functional/Non Functional Testing, preferably within an IT environment and a desire to work in a customer facing role.
General Skills and Competencies
- Interacting with People: Establishing relationships and maintaining contacts with people from a variety of backgrounds. Effective and sensitive communicator in different societies and cultures.
- Customer Focus: Understanding the needs of the internal or external customer and regularly checking with the customer when taking actions or making decisions.
- Attention to Detail: Applying appropriate quality standards to all tasks undertaken and ensuring that nothing is overlooked.
- Excellent communication skills: The ability to communicate verbally over the phone or in person.
- Professional Attitude: The ability to represent IT Services in a professional and courteous manner.
- Work Under Pressure: the ability to work under pressure, taking into account deadlines and prioritise accordingly.
- Excellent written skills: The ability to communicate effectively in reports and via emails.
What we offer
Salary: £13,467 per annum
There will be a 6-month increment upon successful progress of academic and professional activities.
Duration: 18 months
Working week: 37.5 hours Monday – Friday
Role location: Kilburn Building, Oxford Road, Manchester, M13 9PL