Improve productivity across all systems
Your Infrastructure Technician is at the forefront of the IT team. They are your first line support for your business and customers. On this apprenticeship, your apprentice will gain a well-rounded knowledge of all devices and systems within your business. Your apprentice will improve your business’ productivity by solving and troubleshooting non-routine problems in your systems.
Who is this for?
This programme is ideal for entry level IT support roles for the business. The Infrastructure Technician Apprenticeship benefits the business’ immediate system needs.
- CompTIA A+
- MTA Mobility and Devices Fundamentals
- MTA Cloud Fundamentals
- BCS Coding and Logic
- BCS Business Processes
London, Manchester, Birmingham and Bristol
- Types and characteristics of PC, laptop, and mobile device components
- Installing, configuring, and troubleshooting print devices.
- Installing, configuring, and troubleshooting wired and wireless LAN links and internet access devices.
- Installing, configuring, and troubleshooting peripheral devices and system components.
- Understanding device configurations and cloud services
- Administer Office 365 and Microsoft Intune
- General overview of command line scripts
- Common commands and uses of scripts
- Scripting Language Syntax
- Agile and Waterfall methods of software development
- Common types of desktop applications
- Good principles of document management.
Eligibility for the Infrastructure Technician Apprenticeship
Apprentices must meet the following criteria:
- To be at least 16 years old
- Have English and Maths GCSEs at grade C (4) or above
- The right to live and work in England
- To be able to commit to a full-time job plus the apprenticeship training
- To not hold a prior IT (or similar) qualification at level 4 or higher
What is an apprenticeship?
An apprenticeship is a combination of a full-time job with training. The apprentice’s working time will be split 80/20. 80% of their working time will be spent with you, carrying out their day-to-day responsibilities. 20% of their time will be ‘off-the-job’ and spent working towards their apprenticeship qualification.
What counts as off-the-job training and how is the 20% measured?
Off-the-job training includes:
- Work spent on their apprenticeship qualification
- Face to face/virtual classroom training
- Any employer training
- Work spent on their reflective journal – for Arch it’s Hive Learning
- Shadowing other teams
- Attending industry events
At Arch we have a 20% off-the-job tracker that the apprentice, their Learning & Development Coach and line manager monitor.
How is the training delivered?
For the Infrastructure Technician Apprenticeship programme the training is delivered online and supported by face to face visits with the apprentice’s Learning and Development Coach. Training is delivered in blocks to minimise disruption, so you won’t have someone leaving the office a day a week.
What’s the benefit of hiring apprentices?
Apprentices have proven to bring great value to a business. By hiring early talent using a structured training programme like an apprenticeship, it significantly improves the chances of the person succeeding. By investing in your early talent, you’ll develop a workforce that’s got skills that match the needs of your business.
76% of employers said that productivity has improved and 75% reported that apprenticeships improved the quality of their product or service. (source)
How are apprenticeships funded?
Apprenticeships are now funded by the Apprenticeship Levy. Businesses with an annual payroll of over £3 million pay 0.5% of their annual payroll into a digital account. The funds are then only redeemable on approved apprenticeship training.
How does your business benefit from the levy?
If you’re a business that sits under the £3 million threshold, if you take on an apprentice you’ll only be required to contribute to 5% of the cost of the apprenticeship, this is called co-investment. Payments come out in quarterly installments.
If you’re a business with 49 employees or less, the government will cover 100% of the costs.
Can an existing employee go on an apprenticeship?
Yes they can. With the levy brought greater flexibility on who is eligible to go on an apprenticeship. As long as the person will be gaining substantial new skills, then they’ll be eligible to go on programme.
Are there any incentives available?
Yes. If you take on a learner that is:
- 16-18 years old or
- 19-24 years old with an Education Health and Care plan or
- 19-24 years old and a care leaver
You’ll receive £1000 split between two payments after month three and month twelve. You only receive this incentive once per learner, so if you’ve already received this incentive with another training provider then you won’t receive it again.