Infrastructure Technician Apprenticeship

Avado Learning

Improve productivity across all systems

On this apprenticeship, your Infrastructure Technician is at the forefront of the IT team. They are your first line support for your business and customers.   On this apprenticeship, your apprentice will gain a well-rounded knowledge of all devices and systems within your business. Your apprentice will improve your business’ productivity by solving and troubleshooting non-routine problems in your systems.

Who is this for?

This programme is ideal for entry level IT support roles for the business. The Infrastructure Technician Apprenticeship benefits the business’ immediate system needs.

  • CompTIA A+
  • MTA Mobility and Devices Fundamentals
  • MTA Cloud Fundamentals
  • BCS Coding and Logic
  • BCS Business Processes

London, Manchester, Birmingham and Bristol

Topics covered
  • Types and characteristics of PC, laptop, and mobile device components
  • Installing, configuring, and troubleshooting print devices.
  • Installing, configuring, and troubleshooting wired and wireless LAN links and internet access devices.
  • Installing, configuring, and troubleshooting peripheral devices and system components.
  • Understanding device configurations and cloud services
  • Administer Office 365 and Microsoft Intune
  • General overview of command line scripts
  • Common commands and uses of scripts
  • Scripting Language Syntax
  • Agile and Waterfall methods of software development
  • Common types of desktop applications
  • Good principles of document management.


Eligibility for the Infrastructure Technician Apprenticeship

Apprentices must meet the following criteria:

  • To be at least 16 years old
  • Have English and Maths GCSEs at grade C (4) or above
  • The right to live and work in England
  • To be able to commit to a full-time job plus the apprenticeship training
  • To not hold a prior IT (or similar) qualification at level 4 or higher

Download our full eligibility checklist here.

How does the apprenticeship work?

An apprenticeship is a combination of a full-time job with training for a current or new employee in your business. The apprentice’s working time will be split 80/20. 80% of their working time will be spent with you, carrying out their day-to-day responsibilities. 20% of their time will be ‘off-the-job’ and spent working towards their apprenticeship qualification.

What counts as off-the-job training and how is the 20% measured?

Off-the-job training includes:

  • Work spent on their apprenticeship qualification
  • Face to face/virtual classroom training
  • Any employer training
  • Mentoring
  • Work spent on their reflective journal – for Arch it’s Hive Learning
  • Shadowing other teams
  • Attending industry events

At Arch we have a 20% off-the-job tracker that the apprentice, their Learning & Development Coach and line manager monitor.

How is the training delivered?

For the Infrastructure Technician Apprenticeship programme the training is delivered online and supported by face to face visits with the apprentice’s Learning and Development Coach. Training is delivered in blocks to minimise disruption, so you won’t have someone leaving the office a day a week.

Download the programme overview.

How are apprenticeships funded?

Apprenticeships are now funded by the Apprenticeship Levy. Businesses with an annual payroll of over £3 million pay 0.5% of their annual payroll into a digital account. The funds are then only redeemable on approved apprenticeship training.

What’s the benefit of hiring apprentices?

Apprentices have proven to bring great value to a business. By hiring talent using a structured training programme like an apprenticeship, it significantly improves the chances of the person succeeding. By investing in your talent, you’ll develop a workforce that’s got skills that match the needs of your business.

76% of employers said that productivity has improved and 75% reported that apprenticeships improved the quality of their product or service. (source)



Hire or up-skill

Are you a business interested in the infrastructure technician apprenticeship?

Whether you're looking to hire a new apprentice or up-skill an existing employee, an Arch apprenticeship guarantees to provide them with the skills to become a confident and competent infrastructure technician. Find out how to grow your company's IT support team and speak to a member of the team today.