Terms & Conditions

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AAT Level 2 Certificate in Accounting


All of our courses are subject to the following Terms and Conditions:




“AVADO” means AVADO Learning Limited who will provide the Course. Registered in England number 6177616. Registered Office address: 6th Floor Translation & I Hub Building, 80 Wood Lane, Imperial College, White City Campus, London, W12 0BZ


In these terms and conditions “we” means AVADO Learning Limited and “our” and “us” shall have the corresponding meaning; “you” shall mean you the customer and “your” shall have the corresponding meaning.




1.1 In these Terms and Conditions (“Terms”) unless specified the following words shall have the following meanings:


“Brochure” means brochure of Courses published by a Training Provider from time to time;


“Consumer Cancellation Period” means the period up until the relevant Course is delivered (which shall for this purpose be defined as access by you to the Materials or the Online Learning Environment) or the end of fourteen (14) calendar days from the date of purchase, whichever is shorter;


“Course” means a course identified in an Order and consists of associated learning guides, tuition, support services and access to online materials;


“Course Start Date” means the date of commencement of the Course, as listed in the Site and Brochure;


“House Rules” means the House Rules as defined in the “Online Learning Environment”;


“Intellectual Property Rights” means patents, designs, trademarks, service marks, trade names, logos, get-up/trade dress, domain names, copyright (including rights in computer software), database rights, rights in performances, moral rights, confidential information and know-how, as protected under the laws of the United Kingdom and any foreign jurisdiction where the Site is accessed or AVADO’s services are made available, whether registered or not including applications for registration and all similar forms of protection anywhere in the world;


“Student Output” means any content that is produced by the student as part of the Course including but not limited to reports, presentation, videos, websites, web pages, graphics, copy, blog entries, quotes, potential names/trademarks, research, configurations and audio recordings;


“Third Party Content” means content owned by third parties to which we may signpost Students towards including but not limited to websites, blog posts, social media, documents, videos, podcasts, quotes, potential names/trademarks;


“Materials” means items associated with the Course either issued at the commencement of the course or at a later stage;


“Online Access” means access to the Training Provider’s online learning community and online learning material (the “Online Learning Environment”);


“Order” means an order submitted by you to us to procure a Course for you from the Training Provider;


“Price” means the price of the Course, including carriage, packaging, VAT and sales and use tax (where applicable) and confirmed in writing;


“Finance Provider” means the company who have the right to provide credit to Training Provider’s students. Please refer to the Terms and Conditions of your Credit Agreement for the details of your Finance provider and their contact information;


“Training Provider” means a company or organisation that provides training courses to companies and individuals and is listed in the Order as the provider of the Course;


“Tutor Support” means the tuition relating to the Course and is provided by tutors appointed by the Training Provider;


“Tutor Support Period” means the limited period after enrolment on a Course during which Tutor Support which is available; and


“Site” means the Training Provider’s website.




2.1 These Terms (together with the documents referred to in it, including AVADO’s Privacy Policy and Cookies Policy) set out the terms and conditions on which we agree to supply you with any Course(s) ordered by you by telephone or post. You should understand that by ordering any of our Course(s) you agree to be bound by these Terms. You should retain a copy of these Terms for future reference.


2.2 By placing an Order you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old, and if you are located in the United Kingdom under 76 years of age and in good health . Children under the age of 18 may not use AVADO’s services, register for a user account, or use the Site.


2.3 You agree to be entirely responsible for any activities made using your account details and password. In this respect you shall ensure that any password you choose, to gain Online Access, remains confidential at all times. In the event that you either lose your password or account details or become aware that a third party may have access to or is using your password or account details you shall notify us or the Training Provider immediately. To the extent permissible under applicable law, AVADO will not be responsible for any loss or damage arising from your failure to comply with the foregoing requirements or as a result of your use or misuse of your account, either with or without your knowledge, and you assume all liability for any claims, suits or grievances filed against you, including, but not limited to, all damages relating to your use of the Site.


2.4 You should ensure that any information you provide to us (including without limitation your name, address and bank details) is complete, accurate and current and that you notify us immediately of any changes in the details with which you registered to gain Online Access or purchase Course(s).


2.5 We reserve the right to: (a) suspend or terminate access to Online Access and/or cease to provide the Services where you are in breach of these Terms; (b) report any suspected unlawful activity to law enforcement officials, regulators, or other third parties, and disclose any information necessary and appropriate to such persons or entities relating to users and their accounts, email addresses, usage history, posted materials, IP addresses and web traffic information; (c) delete, vary or change any content in the Training Provider’s Brochure or Site at any time; and (d) terminate or cancel Orders (although we will not charge you for any Orders which we cancel for reasons which are not due to your default).




3.1 The Price for the Course must be paid in full prior to the Course Start Date, or as otherwise defined in the Order.


3.2 If you fail to make payments on time as defined in the Order, we will suspend the Services and Online Access until appropriate payment has been received.


3.3 The Price for the Course is payable by you prior to delivery, and shall be payable by you in full by credit/debit card or by you entering into a Credit Agreement between you and the Finance Provider. Prices are liable to change at any time, but changes will not affect Orders already accepted in accordance with Clause 4.


3.4 Prices are liable to change at any time, but changes will not affect Orders already accepted in accordance with Clause 4.




4.1 An Order shall be deemed to be an offer by you to purchase the Course on these Terms, which we shall be free to accept or decline at our absolute discretion.


4.2 No Order relating to a Course shall be deemed to be accepted by us unless and until we have confirmed acceptance of your Order by procuring that the Training Provider dispatch the Course or any part of the Materials relating to this Course to you.


4.3 If applicable, Course(s) will normally be despatched within five (5) working days of your Order. Although we make every effort to ensure that the Course will be available at the time of Order please note that dispatch times are estimated. Should a Course be unavailable we will notify you as soon as possible.


4.4 The contract between us will relate only to those Courses whose dispatch we have confirmed in accordance with clause 4.2.


4.5 Where necessary we will procure that the Training Provider will send the Materials and Software comprised in a “Course” to you in one dispatch. However we reserve the right to send you the Materials and Software in instalments depending upon availability.


4.6 The Materials and Software (if applicable) will be sent by post or courier to the last address provided to us. Online Access will be granted and login details will be sent to the last email address provided to us. Proof of delivery of Materials, Software or login details (or use of the Online Learning Environment) will bind you to these Terms.


4.7 You agree that you will inspect the Materials and Software (or any part thereof) upon delivery and tell us immediately if any parts of the Materials and Software are defective or missing save where you have been notified that the Materials and Software will be provided in instalments and you have not yet received part of the delivery.


4.8 Except in the case of a clear defect in the Course(s) (or any part thereof), you will be deemed to have accepted the Course if you do not notify us within fourteen (14) calendar days after delivery that you wish to cancel or are returning the Materials and Software (or any part thereof). Nothing in these Terms shall affect your statutory rights as a consumer which may be in effect under the laws of your country of residence.


4.9 When you return the Materials and Software to us:


(a) Without prejudice to your rights under clause 11.1, because you have cancelled the Order within the period mentioned therein, we will process the refund due to you as soon as possible and, in any case, within fourteen (14) days of receiving confirmation from us that your cancellation request has been received. In this case, we will refund the Price of the Course minus any processing costs and other costs as described in Clause 11.4 (if applicable). You will not have the right to cancel your Order, by giving written notice of cancellation, if the Materials have been used and/or defaced and/or Software has been supplied and the supplier’s seal has been broken by you (unless the Software is deemed to be defective).


(b) Because you believe that the Materials and/or Software may be defective, we will examine the returned Materials and/or Software and, if satisfied they are defective, notify you of replacement via e-mail within a reasonable period of time. You will be sent replacement goods, including a refund of the cost incurred by you in returning the item to us. Should you request to cancel the Course, we will usually process the refund due to you as soon as possible and, in any case, within fourteen (14) days of the day we confirmed to you that you were entitled to a replacement for the defective Materials and/or Software. Where possible we will refund any money received from you using the same method originally used by you to pay for your purchase.


4.10 If applicable, risk of damage or loss in the Materials and Software will pass to you upon delivery. Title in the media on which the Materials and Software are provided will only pass to you when we receive full payment of all sums due in respect of the Course. Nothing in these Terms will be deemed to vest any of the Intellectual Property Rights in the Course in you.




5.1 By accepting these Terms, you also agree to the provision by the Training Provider of the Services set out in this Clause 5.


5.2 The Training Provider may sub-contract our obligations under these Terms (including without limitation the provision of the Tutor Support) to any other party. The sub-contracting by us of any of our obligations under these Terms shall not in any way relieve us of our liabilities and obligations to you.


5.3 The Services include Tutor Support, assignment marking and are available for the Tutor Support Period associated with the Course, which may be extended for an agreed fee subject to availability.


5.4 Where third party course membership is required to sit examinations and gain certification, it will be the sole responsibility of the student to arrange this unless purchased through the college. Where membership is purchased as part of the Course it is limited to twelve (12) months per level.


5.5 Where third party examinations are required to gain formal certification it will be the sole responsibility of the student to purchase and arrange examinations with an external test centre unless purchased through the college. Examinations purchased with the Course must be taken within six (6) months of the expiry date of your Tutor Support Period. Where applicable, the Training Provider will use reasonable endeavours to provide you with such information to assist you in making examination arrangements.


5.6 In addition to the rights afforded to our U.K. users under the Consumer Contracts Regulation 2014, we also offer the following transfer policy for the Course (where there is no legal right to a full refund under the Consumer Contracts Regulation 2014 or otherwise) to all of our users. Where applicable, in exceptional circumstances students may be able to transfer to an alternative Tutor Group or Course. Transfers will be at the discretion of the Training Provider. In the event that you are transferred to a later Tutor Group or a different Course, you will no longer have access to your original Study Area or Tutor Group and you may be required to pay a fee for the additional tutoring period required and any difference in course fees.




6.1 As part of your course you may need to log on to the Online Learning Environment to access Materials and complete your Course. Whilst doing so you agree to abide by the rules of the Online Learning Environment set out therein from time to time. We reserve the right to cease or suspend access to the Online Learning Environment in the event that you breach any of these Terms or the rules of the Online Learning Environment.


6.2 You agree to be entirely responsible for any activities made using your account details or password. If you become aware that a third party may have to gain Online Access to or is using your password or account details you shall notify us immediately.


6.3 We do not warrant that the Online Access will be uninterrupted or error-free or that defects therein will be corrected.




7.1 The Intellectual Property Rights in the Course(s), Materials and the Online Learning Environment are owned by and shall remain vested in the Training Provider or its licensors.


7.2 The Intellectual Property Rights in the Student Output shall be owned by and shall remain vested in us and our licensors, and to that effect, users assign and transfer, and to the extent that any such assignment cannot be made at present, will assign and transfer, to AVADO and its successors and assigns all right, title and interest in and to all such intellectual property rights.


7.3 Save as expressly stated in these Terms, you shall not acquire any interest in any of the Intellectual Property Rights in the Courses, Materials, Online Learning Environment, Student Output and/or the Software. You agree that you will not rent, lease, sub-license, loan, copy, modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works based on the whole or any part of the Course(s) or use (other than as permitted under these Terms) reproduce or deal in the Course(s) or any part thereof in any way.


7.4 By agreeing to these Terms we procure that we grant you a limited, non-exclusive, non-transferable and revocable licence to use the Course and Student Output only for your own personal use and for completing the Course. Under such licence, users (a) may only view, copy and print such portions of the Site and the Materials for its own use, (b) may not modify or otherwise make derivative works of the Site and the Materials, or reproduce, distribute or display the Site or any Materials (except for page caching) except as expressly permitted in these Terms, (c) may not remove or modify any copyright, trademark or other proprietary notice that may be placed on or in the Site or any Materials, (d) may not use any data mining, robots or similar data gathering or extraction methods and (e) may not use the Site or the Materials other than for their intended purposes. Except as expressly permitted in these Terms, any use of any portion of the Site or Materials without AVADO’s prior written permission is strictly prohibited and will terminate the licence granted herein and your access to the Site.


7.5 Where Online Access is granted by the Training Provider you agree that: (a) the licence granted to you to access the content on the Online Learning Environment shall be personal to you and you should take all reasonable precautions to ensure that your log-in details are kept secure and not provided to any other party. You shall comply at all times with the rules of the Online Learning Environment as applicable from time to time; (b) upon termination or in circumstances where payment has not been received by us in respect of the Course in full we may suspend or terminate your Online Access.




8.1 During the course we may signpost you to Third Party content. This means you may leave our Site and visit a website that is not operated by us. We are not responsible for the content or availability of linked sites.


8.2 In instances where we provide links to other third party websites that may be of interest to our website visitors, when you click on these links you will leave our Site and will be redirected to another site. These sites are not under the control of the Training Provider.


8.3 We are not responsible for the content of linked third party websites. We are not an agent for these third parties nor do we endorse or guarantee their products. We make no representation or warranty regarding the accuracy of the information contained in the linked sites. We suggest that you always verify the information obtained from linked websites before acting upon this information.


8.4 The security and privacy policies on these sites may be different to our policies, so we suggest you read third party privacy and security policies closely.


8.5 If you have any questions or concerns about the products and services offered on linked third party websites, please contact the third party directly.




9.1 We may terminate the agreement set out in these Terms if: (a) you are in material breach (including non-payment) of any provision of these Terms which is not remediable or, if remediable, is not remedied with a period of thirty (30) days after we have given notice to you requiring such breach to be remedied. In such circumstances we will be permitted (without liability) to procure that the Training Provider suspend the provision of the Services to you and your Online Access until such a breach has been remedied; (b) you appear to be unable to pay your debts (whether within the meaning of section 268 of the Insolvency Act 1986 or equivalent bankruptcy law of the jurisdiction in which you reside, or upon any other reasonable grounds including without limitation where a debt owing by you to us or to a third party has become due and payable and has not been met on the due date therefore), or you present or you have presented against you a bankruptcy petition or a bankruptcy order is made against you, or you take any formal step to implement an individual voluntary arrangement (within the meaning of the Insolvency Act 1986 or equivalent bankruptcy law of the jurisdiction in which you reside); (c) you carry out any unauthorised act with regard to the Course which infringes our Intellectual Property Rights.


9.2 You will be entitled to terminate the agreement set out under these Terms under Clause 13 below.


9.3 If either party terminates the agreement set out in these Terms, you must (a) return the Materials and Software to us; (b) destroy all copies of the Software including any Software stored on the hard disk of any computer under your control; and (c) cease using the Services and Online Access immediately.




10.1 Our liability to you for any direct losses arising out of our negligence breach of contract or any other cause of action arising out of or in connection with these Terms shall be limited to the Price. This does not exclude or limit in any way our liability to you in respect of: (a) death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987; (c) for fraud or fraudulent misrepresentation; or (d) for any matter for which it would be illegal for us to exclude, or attempt to exclude or limit, our liability.


10.2 Other than in respect of liability referred to in Clause 8.1 (a) to (d), we shall not be liable for any special, direct, indirect, punitive or consequential loss or damage whatsoever of for any loss of profits, loss of data, loss of revenue, loss of opportunity or your liabilities to third parties which you or any third party may suffer however arising, in connection with the Site or its content, AVADO’s services, the courses, third party content or otherwise, and whether caused by tort (including negligence), breach of contract or otherwise.


10.3 The information in the Training Provider’s Brochure or Site may be updated from time to time and may be out of date when read or viewed by you. No responsibility for keeping such information in these pages up to date is taken by us or liability for not doing so.


10.4 The Site, AVADO’s services, the courses and content are provided on an “as is, as available” basis. We cannot guarantee that the Online Learning Environment or the Software is free from computer viruses or any other malicious or impairing computer program, and AVADO disclaims all responsibility for any loss, injury, claim, liability and/or damage of any kind resulting from, arising out of or in any way related to any errors in or omissions from the Site, AVADO’s services or courses, including technical functionality or inaccuracies, any third party content or your use of any equipment or software in connection with the Site. You should therefore ensure that you employ all reasonable precautions when accessing the Online Learning Environment or downloading the Software. Technical inaccuracies and typographical errors may appear on the pages the Online Learning Environment from time to time. AVADO disclaims all warranties existing under the laws of the United States and other foreign jurisdictions, including the warranties of merchantability, title, fitness for a particular purpose and non-infringement.


10.5 We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.


10.6 We reserve the right to change prices, information and specifications relating to the Courses from time to time subject always to our commitments set out in Clause 3 above.


10.7 To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless AVADO, its present and future officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Site from and against all claims, losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms by you or arising from or related to your use or misuse of the Site (including, without limitation, use in contravention of these Terms and other AVADO policies, and applicable copyright and other intellectual property law).




11.1 These Terms and any documents expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. AVADO may review and update these Terms and any documents referred to herein at any time in its sole discretion and which changes will be effective immediately when posted. Your continued use of the Site and AVADO’s services after such changes take effect constitutes your acceptance of those changes so please check this webpage periodically for updates.


11.2 If we fail, at any time, to insist upon strict performance of any of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.


11.3 If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


11.4 Any notices required to be served on us shall be served at our Registered Office. We may give notice to you at either the e-mail or postal address you provide to us when placing an Order, or we may post the notice on our Site (where of general application). Notice will be deemed received and properly served immediately when posted on our Site, twenty-four (24) hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.


11.5 The agreement set out in these Terms is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the agreement set out in these Terms, or any of your rights or obligations arising under it. We may transfer, assign, charge, sub-contract or otherwise dispose of the agreement set out under these Terms, or any of our rights or obligations arising under it, at any time during the term of the agreement set out under these Terms.


11.6 These Terms are governed by English law, without regard to principles of conflicts of laws of any other jurisdiction. Any dispute arising from, or related to, these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.




12.1 Any personal information collected by us or the Training Provider will be used by the relevant party in accordance with the Data Protection Act 1998 and the privacy laws applicable to our users outside of the U.K. The Training Provider will take reasonable & appropriate measures to keep students’ personal information secure. Any disclosures of information will be made only with your permission. The Training Provider may use your name, e-mail address, home address and telephone number to contact you for any matter relating to other courses in which they feel you may be interested in. We will process the data which you provide to us or the Training Provider, or other information that we obtain about you during any of our dealings with you, to provide credit, to help us make credit decisions about you, to prevent fraud, to check identity, to prevent money laundering and to assess your application, to administer the Agreement, to collect instalments (including via third party collection agencies) We may search the files of credit reference agencies who will record such credit searches (whether or not the application is successful). Any offer of credit is subject to age and status and if you wish to be removed from this list at any time please send a written request to our registered office address.




13.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 (“Consumer Contracts Regulations”) you may cancel your purchase of a Course within a period of fourteen (14) calendar days (“Cancellation Period”) from the date of your purchase.


13.2 In addition to the rights afforded to our U.K. users under the Consumer Contracts Regulation 2014, we also offer the following transfer policy for the Course (where there is no legal right to a full refund under the Consumer Contracts Regulation 2014 or otherwise) to all of our users.


13.2.1 Where applicable, in exceptional circumstances students may be able to transfer to an alternative Tutor Group or Course. In the event that you are transferred to a later Tutor Group or a different Course, you will no longer have access to your original Study Area or Tutor Group and you may be required to pay a fee for the additional tutoring period required and any difference in course fees.


13.2.2 Transfers will be at the discretion of the Training Provider and is subject to availability and upon payment of any associated transfer fees. You may only transfer to a new Course or Tutor Group once.


13.2.4 Following any deferral by you, the Consumer Cancellation Period remains in effect with respect to the original Course Start Date as defined in the original Order.


13.3 If you are receiving funding from any other third party agency, such as an Employer, Sponsor or Funding through Enhanced Learning Credits, you must provide evidence that your funding has been approved by this party.


13.5 If you wish to transfer or cancel an Order you should, as soon as possible, contact our ‘Student Services’ department by telephone, by email in writing to our registered address.


Where AVADO Learning is the Training Provider: email student.services@AVADOlearning.com or telephone:+44 0208 080 6491


Office hours are 8am-8pm Monday to Friday and Saturday 9.30am-4.30pm.
All times are GMT


13.6 If you cancel an Order you must return the Materials (and Software, if applicable) to the Training Provider by recorded delivery and in their original condition with their original packaging (where applicable) and accompanied by the original delivery note. We will process the refund due to you as soon as possible and, in any case; within fourteen (14) days from the day you receive confirmation that your cancellation has been accepted. In this case, we will refund the Price of the Course in full. We will also reimburse reasonable costs to you for the cost of returning the item(s) to us.




13.1 Our standard channel for all complaints is through the “Student Services” department of the Training Provider and all such communications should be directed to their registered address.


Where AVADO Learning is the Training Provider: email student.services@AVADOlearning.com or telephone:+44 0208 080 6491


Office hours are 8am-8pm Monday to Friday and Saturday 9.30am-4.30pm
All times are GMT


13.2 Any complaints regarding any Credit Agreement that you may have entered into is governed by the Finance Providers complaints procedure. Please refer to the Terms and Conditions of your Credit Agreement


[Are there any interactive areas of the site, including the Online Learning Environment? If so, we should include Digital Millennium Copyright Act (DMCA) compliance language applicable to U.S. users:


Use of Interactive Areas and the Sites


The Online Learning Community may contain discussion forums, bulletin boards, review services, or other forums in which Students or third parties may post content, messages, materials, reviews, or other items on the Site (“Interactive Areas”). You are solely responsible for your use of such Interactive Areas and use them at your own risk. Materials submitted to any public area of the Site is non-confidential. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create, or otherwise publish through the Site any of the following:


  • Any message, data, information, text, music, sound, photos, graphics, code, or other material that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent;
  • Content that would constitute, encourage, or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any applicable law;
  • Content that may infringe any patent, trademark, trade secret, copyright, or other intellectual property or proprietary right of any party;
  • Content that impersonates any person or entity or otherwise associates, infers or misrepresents the user’s affiliation with a person or entity;
  • Unsolicited promotions, political campaigning, advertising or solicitations;
  • Private information of any third party, including, without limitation, addresses, phone numbers, email addresses and credit card numbers, unless that third party has expressly consented to such use and disclosure;
  • Viruses, corrupted data or other harmful, disruptive or destructive files;
  • Materials that, in AVADO’s sole discretion, are unrelated to the topic of the Interactive Area(s) in which such Materials are posted; and
  • Materials that, in AVADO’s sole judgment, are objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site, or which may expose AVADO or its users to any harm or liability of any kind.


AVADO has a zero-tolerance policy towards unsolicited email or messages, commonly referred to as “spam.” Users may not use the Interactive Areas or the Site generally to send commercial or other messages to any third-party, within or outside of the Site, if those messages are not solicited, authorized or welcomed by the third-party, and in using the Site, users must comply with all applicable laws, including laws that apply in any jurisdiction, to spam and marketing practices and with any applicable marketing association guidelines on ethical marketing practices.


Any use of the Interactive Areas or other portions of the Site in violation of the foregoing violates these Terms and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Site. If you believe that your own Materials violate any law or regulation, is inaccurate or poses any risk whatsoever to any third party, it is your responsibility to take any corrective steps you deem necessary. If you believe that any Materials or Third Party Materials violate any laws or regulations, including, without limitation, any copyright laws, you should report it to AVADO.


U.S. Digital Millennium Copyright Act


The following section pertains to AVADO users residing in the United States only:


AVADO will respond to legitimate requests made pursuant to the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”) and trademark law, and we retain the right to remove Materials from the Site that AVADO believes in good faith infringes on any third party’s intellectual property rights upon notice from the owner of such intellectual property, or their agent. Be advised that misrepresentations of infringement could result in liability for monetary damages and that AVADO reserves the right to seek damages and indemnification from any party that submits a Notice of Claimed Infringement or Counter Notification in violation of U.S. law.


Any Notice of Claimed Infringement and request for removal, and all Counter Notifications thereto, the requirements for which are listed below, should be sent to AVADO’s Designated Agent by physical or electronic mail at:


AVADO Learning Ltd.

Attention: Designated Agent

6th Floor Translation & I Hub Building

80 Wood Lane

Imperial College, White City Campus

London, W12 0BZ

Email: {IPagent@avadolearning.com}


Please only use the above address for submitting the notices set forth in this section. Any other correspondence about AVADO, the operation of the Site or any other matter should be sent to {info@avadolearning.com}.


Notice of Claimed Infringement


If you believe in good faith that any Materials have been used in a manner that infringes a copyright that you own or control, you may send a timely Notice of Claimed Infringement containing the following information:


  • A physical or electronic signature of the copyright owner, or person authorized to act on its behalf;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the Site, the easiest way being by providing us with the URL(s) leading directly to the allegedly infringing content;
  • Your mailing address, telephone number and email address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or U.S. law;
  • A statement, made under penalty of perjury under the laws of the United States, that the information contained in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.


For claims of trademark infringement, send a notice to AVADO’s Designated Agent containing the preceding information as applicable to your trademark or service mark, including the mark, registration number if applicable, basis for your trademark claim, jurisdiction in which you claim trademark rights and class of goods or services and accompanying description for which you assert trademark rights. Please note that a copy of your notice will be sent to the party who posted the Materials you report.


Counter Notification


If we remove your Materials in response to a Notice of Claimed Infringement, we will notify you and offer to provide you with a copy of such notice. If you believe your Materials were wrongly removed due to a mistake or misidentification of the Materials, you may submit a timely Counter Notification to our Designated Agent that includes the following information:


  • Your physical or electronic signature;
  • Identification of the Materials that were removed or to which access has been disabled and the location at which the Materials appeared before they were removed or access to it was disabled;
  • A statement, made under penalty of perjury under the laws of the United States, that you have a good faith belief that the Materials were removed or disabled as a result of mistake or misidentification of the Materials to be removed or disabled; and
  • Your name, mailing address, telephone number and email address, and a statement that you consent to the jurisdiction of the United States District Court for the judicial district in which your address is located, and that you will accept service of process from the party who submitted the Notice of Claimed Infringement or its duly appointed agent.


Upon receiving an effective Counter Notification, AVADO will promptly forward it to the reporting party. If the reporting party fails to notify AVADO within ten (10) business days that it has filed an action seeking a court order to restrain you from engaging in the allegedly infringing activity, AVADO will consider, in our sole discretion, restoring eligible Materials to the Site.


Our policy is to remove any Materials posted to the Site by any user for whom AVADO has received and acted on more than two takedown requests. AVADO has discretion, however, to terminate any user’s account and/or access to the Site or AVADO’s services after receipt of a single Notification of Claimed Infringement, or in AVADO’s in sole discretion.





Privacy Policy


We respect your privacy and protecting your information is paramount. This policy explains how we use your data, and applies to your use of the AVADO Learning Ltd. (“AVADO”)’s website and related subdomains, Online Learning Environment, mobile application and other media (the “. By accessing and using our website and services, you consent to AVADO’s data practices, including the use and disclosure of your personal information as described herein, and agreed to the terms and conditions stated in this Privacy Policy and Cookies Policy.



How we collect data about you and your use of this website


You are in control of what information we collect about you. However, if you choose not to share your information some areas of the website may not be accessible or useable. Do not access or use our website and/or services if you do not agree with the following policies and practices.


AVADO may collect and process information that could be directly associated with you without the aid of additional information, such as your full name, company name where applicable, user name and password, phone number, email address, billing or mailing address or credit card information (“Personally Identifiable Information,” or “PII”). In addition, information that you submit, or that we collect, that is not Personally Identifiable Information but is necessary for the proper functioning of our website and services relating to demographics and usage, which is generally non-identifying, but associated with you as a specific and identifiable person, may become PII. You always have the option not to provide information by choosing not to use the website or by not using the particular feature of the website through or for which the information is being collected.


We may ask you for information about you when you register for promotions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback.


We and our business partners collect information about your use of the website from cookies. For information about our use of cookies and how to decline them please read our Cookies Policy .


We use your data to improve the service we offer you and to try and ensure that you get the best from our website.


Our Policy Concerning Children


As stated in our {Terms and Conditions}, AVADO’s website and services are offered and available only to users who are 18 years of age or older. If you do not meet this eligibility requirement, you may not use AVADO’s website or services. AVADO does not knowingly collect or store any personal information from or about children under the age of 13. We will delete such information if we become aware that it has been submitted through the website. Parents or legal guardians who believe that AVADO might have any information from or about a child under the age of 13 may submit a request to {privacy@avadolearning.com} and request that such information be removed.


Non-marketing use


We will use the information you enter on the site for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you click on a ‘submit my details’ button on the website, your contact details will be used to send you servicing information related to your selection or ultimate objective. Very occasionally, we may also invite you to participate in a customer survey to improve our service to you.


Website customisation and targeting of adverts


We use the data you give us about yourself to build up a picture of your interests - we then try to ensure that when you visit the site, you don’t miss the offers and information relevant to you.


We and our reputable third party companies will collect website usage information about visitors to our website for the purposes of statistical analysis, sales and marketing research, tracking page usage and paths used by visitors through our site, targeting the site content, targeting our marketing campaigns and direct marketing emails, targeting our Internet banner advertisements on our website and on other websites and tracking use of our Internet banner advertisements and other links from our marketing partners’ websites to our website.


For this purpose, we and our third party companies note information on the path you take to get to our site and on some of the pages you visit on our website (including, for example, the options you select and the search terms you use) through the use of cookies.


We may also combine this web usage data with other information we have collected about you, we store this information so that we have a better and more specific understanding of the way customers are using our site and their preferences and interests. We may use it to undertake sales and marketing research and to tailor our site, our marketing campaigns and email communications specifically to you, and your recent activity on our site.


Direct marketing and how you can change your preference


We offer you the opportunity to receive information from our company. We may use your history to communicate information we think may interest you. To improve our picture of your interests we may link the data you give us about yourself with any data we have gathered (via cookies) about your use of the site.


We try to ensure that customers do not receive duplicate communications even if we have more than one marketing consent from the same customer.


Your details may be shared within AVADO. You will not receive direct marketing from companies outside AVADO as a result of giving your details to us. If, in exceptional circumstances, we ever wanted to allow a third party to send you direct marketing, we would seek your consent before sharing your data with that third party.


We will normally send direct marketing by email if we have your email address, but may choose to contact you via other methods such as telephone, SMS or post.


If you would like us to stop sending direct marketing to you, we offer simple ways to do this. Whenever you receive direct marketing you will be told how to unsubscribe.


If you consented to receive marketing communications when you used the site for any reason, you can tell us that you do not wish to receive any more by writing, with your full name, address and other contact details (to enable us to find your records), to:



6th Floor Translation & I Hub Building
80 Wood Lane
Imperial College, White City Campus
W12 0BZ


How do we keep your data secure?


We take the security of your data very seriously. Despite these efforts, the Internet is not a completely secure medium of communication so AVADO cannot guarantee the security of any information you input on this Website or e-mail to AVADO or Home Learning College.


Who your data can be disclosed to?


Disclosure of your data to others may be necessary to ensure the smooth provision to you of the products, services and information you request. Your data may be disclosed to the other entities as described above. If you consent to direct marketing, your details will be used and disclosed in the manner set out under the heading “Direct Marketing and how you can change your marketing preference”.


For California Residents: If you are a resident of California, in addition to the rights set forth in this Privacy Policy, under California law, you generally have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. Under California law, however, a business is not required to provide this information if it adopts and discloses to the public (in its privacy policy) a policy of not disclosing customer’s personal information to third parties for their direct marketing purposes if the customer has exercised an “opt-out,” as long as the business maintains and discloses this policy and provides a cost free means to exercise that right. If you wish to opt-out of having your personal information disclosed for direct marketing purposes you may make such a request free of charge by emailing us with at support@avadolearning.com.


How may you amend the data submitted by you?


If your details change, please resubmit them on the site and our records will reflect your new details.


If you consented to receive marketing communications when you visited our website you can change your personal details at any time by writing, with your full name, address and other contact details (to enable us to find your records) to:


6th Floor Translation & I Hub Building
80 Wood Lane
Imperial College, White City Campus
W12 0BZ


If you require any further guidance on updating the details we hold about you, please contact us.


Requesting a copy of your personal information


Under the UK Data Protection Act (1998), you may request a copy of any personal data about you held by us and we have up to 40 calendar days to respond.


The request must be in writing and must contain the following:


  • Your name and postal address
  • A telephone number where you can be reached


You must also provide:


  • A photocopy of your passport or driving licence
  • Your signature and the date of the request
  • Signed authority from the individual whose data is required if you are applying on their behalf


Please send your request to:


Chief Technology Officer
AVADO Learning
6th Floor Translation & I Hub Building
80 Wood Lane
Imperial College, White City Campus
W12 0BZ
United Kingdom


Use of Cookies


Although AVADO uses “cookies” when you visit the Website this is only to assist you in your research of course products and services. Any “cookie” created will expire within a short prescribed period of time. For more information, please review our Cookies Policy.


Limitation of Liability and Disclaimer


The content on this Website is for your general information only.


Any hypertext link to any other Website is for information purposes only and such links do not constitute an endorsement by AVADO or Home Learning College of any products and services advertised on such websites. The use of any link is entirely at your own risk and AVADO accepts no responsibility for the material on or the use of such websites. AVADO has not attempted to verify the truth or accuracy of any material displayed on such websites.


All implied warranties are excluded in relation to your use and/or access of this Website to the maximum extent that the law allows.


AVADO does not guarantee or warrant that the Website is free from infection by viruses or anything else that may have contaminating or destructive properties. AVADO excludes any liability for any errors in or omissions from the Content.


Changes to this Privacy Policy


AVADO reserves the right at its absolute discretion to make changes to any part of this Website including the Content any time without notice. If you require any further information on anything raised above then please contact us at the address provided.


Company Details


AVADO Learning Limited. Registered in England with number 06177616. Registered office address: AVADO, 6th Floor Translation & I Hub Building, 80 Wood Lane, Imperial College, White City Campus, London, W12 0BZ. VAT Registration number: 918560018. Authorised and regulated by the Financial Conduct Authority – Firm Reference Number 718054; email: customer.support@avadolearning.com


Cookies Policy


This section describes the cookies policy for AVADO, and how we may use cookies to monitor usage patterns across AVADO website. You may wish to print this page.


What is in a cookie?


A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or whether you are logged into a site to protect your privacy.


What to do if you do not want cookies to be set:


Some people find the idea of a website storing any information on their computer or mobile device intrusive, particularly when this information is stored and used by a third party without their knowledge. Although AVADO cookies are quite harmless, you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some cookies, all cookies, or even cookies that have already been set; but you need to be aware that you might lose some functions of the website.


Do-Not-Track Procedures


Note that any Do-Not-Track instructions from your browser or similar mechanism will not affect our collection of the data that users voluntarily provide to AVADO through such means as browsing the website, signing up for any of the services or any courses, entering PII into information fields on the websites or posting on any of our forums or blogs. Be advised that third parties are free to collect any information that you volunteer to AVADO that is visible to the public. Therefore, please do not provide AVADO with any information that you do not want collected.


Web browser cookies


If you do not want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.


If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org , which contains comprehensive information on how to do this on a wide variety of desktop browsers.


The AVADO website does work without cookies, but you will lose some features and functionality if you choose to disable cookies. For example, you won’t be able to see the homepage banner, which often showcases customer promotions and discounts.


Adobe Flash Player Cookies


The Adobe Flash Player, used to provide services such as MyWeb Presenters, is also capable of storing information on your device. However, these cookies cannot be controlled through your web browser. Some web browser manufacturers are developing solutions to allow you to control these through your browser, but at the present time, if you wish to restrict or block Flash Cookies, then you must do this on the Adobe website .


Please be aware that restricting the use of Flash Cookies may affect the features available to you.


Strictly necessary cookies


Some cookies are strictly necessary in order to enable you to move around the website and use its features. Without these cookies, we will not be able to determine the number of unique users of the site or provide certain features.

Cookie name Purpose
Persist-Session This cookie allows us to choose a web server with the most resources to provide you with the best experience possible.


Functionality cookies


Functionality cookies record information about choices you’ve made and allow us to tailor the website to you. For example, if you visit AVADO from an email with a special offer, we use cookies to ensure that you are eligible to receive particular offers and promotions. Functionality cookies may also take the form of Flash cookies, which are stored in your Adobe Flash Player rather than your browser. These are used to provide features such as auto-resume on informative web presenter videos, by remembering the point to which you played a programme, and for saving preferences such as your volume setting.


Examples of functionality cookies set by AVADO


Cookie name Purpose
Floream.Visitor This cookie allows us to tailor the presentation of the AVADO website with features and displays specific to a particular campaign promotion or AVADO partnership.


Performance cookies


We use Performance cookies across the AVADO website for internal purposes to help us provide you with a better user experience. Information supplied by cookies helps us understand how our visitors use the AVADO website so that we can improve how we present our content to you. They also allow us to test different design ideas for particular pages, such as the AVADO homepage. We generally contract with independent measurement and research companies to perform these services for us and when this is the case, these cookies may be set by a third party company (third party cookies). Third party cookies are identified in the list below, together with information as to how you can opt-out of receiving them. The list below also includes some first-party performance cookies, which are used to improve the use of our third party systems. By default, the first party cookies are persistent and used for visitor identification. Alternatively, any first party cookie may be session-limited and used only for visit identification, or turned off.


Examples of performance cookies set by AVADO and our suppliers


Cookie name Purpose
Google DoubleClick AVADO uses Google DoubleClick to measure the effectiveness of its online marketing campaigns.
Opt-out of DoubleClick cookies.
Google Analytics From time to time some AVADO online services, including mobile apps, use Google Analytics. This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of those services and compile a report for us.
Opt-out of DoubleClick cookies.
Visual Website Optimiser Visual Website Optimiser uses cookies to store anonymous data about tests run by AVADO to improve user experience across the website. Visual Website Optimiser cookies identify any test variation experienced or goal measurement of a user journey.
Opt-out of Visual Website Optimiser cookies.
YouTube YouTube embedded content cookies enable opt-in for YouTube navigation on AVADO. For videos that are visible on www.avadolearning.com, a persistent cookie is set by YouTube when you click to play the video.
This persistent cookie is used by YouTube to help maintain the integrity of video statistics. AVADO does not control the dissemination of these cookies and you should check YouTube’s website for more information.
iJento iJento cookies leverage existing tags to quickly instrument the AVADO site for click-level data collection. iJento tag requests are made using a track.gif image file, which contains a visitor identifier stored in a persistent, first-party cookie called SIVISITOR. AVADO may also use trackLink and trackFormData functions as additional cookies SITRACER0, SITRACER1, SITRACER2,…which are used to avoid a delay in displaying a requested page for specific types of link and form tracking which may contain personal data only if the tracked link is personalised or if a form with personal data is tracked using trackFormData. To opt-out of iJento cookies, please refer to the section on web browser cookies.
SnapEngage AVADO uses SnapEngage to enable live chat with website visitors. SnapEngage uses cookies to store user email address and chat history. Visit their site for more information. https://help.snapengage.com/live-chat-cookies/
Wistia The AVADO website has embedded videos hosted by Wistia. When you interact with these Videos, Wistia automatically receives and records user information. Visit their site for more information. https://wistia.com/privacy
Hubspot HubSpot’s tracking code is used to improve our website and provide a more personalised service to visitors, both on this website and through other media. Visit their site for more information: https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser
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