Agency Payments Analyst – Summer Internship 2021

Vacancy Details

  • Legal and General

  • Cardiff

Finance and Accounting
£10.50 an hour
Closing Date:
About L&G

As a company, to be one of the world’s largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we’re a company that wants to use our diversity and influence to make society better in the long term – for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we’re committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we’d love to hear from you.

About the business area

From HR and Digital teams through to Group Finance, Risk and Corporate Comms – our Group function support our businesses across the UK and abroad. Delivering essential services and activities that have a real impact on our business and our customers lives, we enable our people to do what they do best, contributing to delivering a great customer service, profitability and strategic growth.

Your role at a glance

Are you looking for a summer internship that is technically challenging? One that develops commercial acumen alongside your technical skills?

We’re looking for undergraduates who can answer “yes” to the above for our 2021 Finance Summer Internship Scheme. If you’re successful, you’ll join Legal & General’s well-regarded finance community, which plays a pivotal role in our continued success.

What you’ll be doing

Finance is central to ensuring a profitable, well run insurance business and your work will support the success of a FTSE 100 company. Our Finance and Customer Service teams work throughout the Group functions including Tax, Treasury, Financial Reporting, Risk Analytics and Expense and Ledger Management.

To monitor and record payments of commission to all Sales Channels ensuring both payment and statements are issued in a timely manner. All procuration fee payments made into the L&G Mortgage Club are prepared, allocated and reconciled accurately and efficiently. In addition, providing excellent service to all internal / external customers and Intermediaries in respect of investigation and processing ensuring all regulatory requirements are adhered to.

Some of the day-to-day activities could include:

If you’re successful you’ll join one our Finance Operations team, you will be involved in:

  • Accurately prepare and process scans of Lender procuration fee data against the Mortgage Club database to enable accurate payment of Lender cases to the Societies Intermediaries within the required SLA. This includes the migration of data from various formats into acceptable formats for the Societies systems to process
  • Ensure that the unverified database is regularly reviewed and investigated, to ensure payment is made to the appropriate Intermediaries in a timely manner via liaison with the Lender and/or Intermediary
  • Maintain regular housekeeping and data cleansing of the Mortgage Club database in order to minimise the risk to the Society of invalid or fraudulent activity.
  • Investigate all control reports that identify potential problems with commission or agency records highlighting any manual errors or system anomalies, thus preventing incorrect commission payments or agency reporting, recoveries and earned commission information being applied.
  • Accurately perform a range of administrative functions within the Commission Payments systems, ensuring regular maintenance and reviews are carried out; including awareness of appropriate authority levels and monitoring of daily and monthly data downloads.
  • Understand, resolve and respond to all referred Commission and procuration fee queries within the agreed SLA, projecting a professional customer care approach and excellent service to all Legal & General Intermediaries at all times.
  • Provide assistance to our front office Agency Enquires Team when required in providing cover for the telephone helpline and able to be able to deal with all commission related queries ensuring an ongoing service excellence is maintained to all our customers throughout
  • Possess a working knowledge of all tasks undertaken by the team and work together to achieve team objectives and to perform to agreed SLA standards and business objectives in respect of quality, quantity and timeliness ensuring achievement of all times of the Society’s principles on Customer Experience, Everyday Matters, Our Strategy, Employee Engagement and Treating Customers Fairly.
  • It is a requirement of Legal and General that its employees are aware of and conform to legal requirements in all activities both internal and external. Implicit in this is that all managers and staff not only conform to the appropriate standards in terms of Health and Safety, but also work to the highest standards of business.
  • Ensure that all customers/stakeholders are treated fairly in line with Legal & General’s principles on Customer Experience, Everyday Matters, Our Strategy, Employee Engagement, Continuous Improvement and TCF policy (see below)


What we’re looking for

First and foremost, we’re looking for people with an inquisitive mind and a desire to learn. We’re not expecting prior industry experience, but we’ll want to see that you have the tools to develop quickly. These include:

  • On track for a 2.1 degree in any subject
  • An A-Level in Maths is essential.
  • Analytical mind-set, with a high level of numeracy
  • Good desktop skills around Microsoft Office in particular Word & Excel.
  • Awareness of the Commissions system and interact with other Agent Remuneration affected systems and teams processes.
  • Great communication skills
  • Flexible and a team-player
  • High levels of interest, dynamism and commitment
  • Highly organised with the ability to prioritise effectively
  • Good desktop skills around Microsoft Office in particular Word & Excel.
  • Awareness of the Commissions system and interact with other Agent Remuneration affected systems and teams processes.
Our commitment to Equal Opportunities

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

We believe that good businesses are built on doing the right thing and strive to do what is best for both our people and our customers. This means enabling you to bring your best self to work by giving you what you need, when you need it.

This is why we’ve designed a process that puts you in control, because we recognise that your time is valuable. At each step, make sure you take time to pause and reflect before progressing to the next, as each subsequent step will ask for a bit more of your time.

We want you to feel comfortable that this process is as fair and inclusive as possible, so please let us know if you have an illness or disability that you think may affect your performance during the process, so that reasonable adjustments can be made.

At each step we’ll give more information and clear instructions on what actions you need to take. You’ll be assessed at each of these steps

In brief, our recruitment process will include: submitting an application for the role (consisting of uploading your CV, completing information to assess your eligibility based on your A-Level grades and degree, online testing (a Situational Judgement and General Ability test), phone calls with our team to cover off basic screening questions, a call with our team to answer any questions you may have about the scheme and a virtual line manager interview.