Business Analyst

Vacancy Details

  • AO

  • Bolton

Business and Professional Services, IT (Information Technology)





Job Overview

About The Role

Here’s What You Can Expect to be doing

Join and collaborate within our Business Analyst community which will not only support you individually on a professional level, but on a personal level as well.

Gather and understand business requirements using appropriate techniques such as workshops, 1-2-1’s, stakeholder interviews, etc.

Deliver clear, concise and accurate user stories and acceptance criteria detailing customer or user interactions.

Create appropriate documentation such as process flows and wireframes / sketches to support conversations within your product development team and stakeholders.

Work closely with stakeholders in understanding relative priority of requirements and where appropriate, propose phasing options to help the business achieve value sooner.

Own and contribute to your product development teams Quarterly Product Review presentation by setting objectives and key results (OKRs)

Be the first point of contact for product development team members when any clarification of requirements is needed.

Help support your product development team with sprint planning and daily stand ups.

Work with your product development teams’ backlog and manage expectations.

Prepare and facilitate pre-sprint activities such as backlog grooming and 3-amigo sessions.

Here’s What You Can Expect To Be Doing

Working collaboratively with our passionate in-house teams, you will support our product development teams in understanding business requirements and their associated benefits. You will play a key role in planning, implementing and delivering value in a challenging and fast paced environment.

You will be an experienced BA who has been there and done it when it comes to product development and business analysis. We want you to be someone who is willing to get stuck in and be the example of what a BA should be.

You will be part of our Business Analyst community that will help to guide and support you in your progression. Your role will involve analysing, understanding, documenting objectives, key results and requirements of business stakeholders. You will be confident in communicating any changes in priorities to the product development team, supporting them to proceed at a faster pace, by making decisions based on accurate and well-understood data.

A Few Things About You

A keen advocate of using agile and lean methodologies to create value for our customers. You will have demonstrable experience in this area in an eCommerce (digital) environment

A keen eye for problem solving and putting the customer first

Willing to share your knowledge and experiences to help drive improvement in your team and the department

Strong analytical skills and experience of crafting user stories, use cases, process flow’s and other forms of documentation will be required.

A good understanding and demonstrable experience of analysis techniques including awareness of impact analysis, user interaction design, system interactions, data flow and process mapping.

Excellent facilitation, negotiation and communication skills.

Be able to take a problem and visualise it to the wider business in a form which is easy to understand and talk about.

An appreciation of how things work technically with the aim of facilitating conversations either with the development teams or non-technical stakeholders.

Experience of working with 3rd party suppliers


A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks – making a difference is what keeps us driven.

It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.

We keep things simple. We say things like “treat every customer like they’re your gran” and “make decisions your mum would be proud of” because we’re personal and act with integrity – every day in every action.

We’re forward thinking with both Tech and our people. We know how important family and wellbeing are – flexibility is key to be able to get that balance of life just right, so we operate core hours of 10-4pm to support your lifestyle.

It’s not about where you work, but about how you work and the value you add. This means for most roles, you can split your time working from home, the office, or a coffee shop if that’s where you thrive the most. Whatever the task, project or product, we trust our teams to work together, collaborate and make the sensible choice.

We believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone and we can make adjustments to our interview process according to your needs.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own “AO Perks” to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

· Feel free to have a chat with us about our flexible ways of working.

· You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.

· 25 days holiday (Excluding Bank Holidays)

· At least 5% contribution pension scheme

· Dedicated wellness initiatives that support a healthy work / life balance