Customer & Client Advisor – FTC until 31st Dec 2021

We have a great opportunity for a Customer and Client Advisor to join our Member Admin team on a fixed term/secondment basis until the 31st December 2021.

• You’ll be the first point of contact for our pension customers and clients; we’ll train you so you have all the knowledge and skills needed to deliver an outstanding service to our customers and clients.  You’ll be helping us become the long term savings partner of choice for all of our customers and clients. This role will involve both administrative and phone functions.
• Provide an outstanding customer service to our customers and clients by keeping one step ahead; selecting communication method to suit the customer/client needs, making sure you understand their needs and expectations, respond accurately and with the best solution for them whilst making sure their enquiry has been answered and where appropriate seeking feedback on how you could improve.
• Proactively spot patterns in the hopes or frustrations of our customers and clients, seeing where we can change our processes, tools or products to satisfy their needs by escalating to your senior colleagues.
• Use your training, knowledge, skills and provided guidance material to follow processes and use systems to give our customers and clients a positive experience whilst keeping us safe and compliant with our regulators.  If things do go wrong, when you can’t resolve it yourself raise and log these as soon as possible so we can put things right quickly.
• Provide customers with a first class experience every time in order to Treat Customers Fairly and promote customer satisfaction.  Steer your own development so you can provide a great customer experience whilst helping you get to where you want to get to.
• Collaborate with your colleagues and put your colleagues, customers and clients at the heart of everything we do.

• Previous administration experience
• Good phone manner
• Strong communication skills, both written and verbal
• Be able to work as part of a team, building trust and respect with others, sharing best practice and ideas.
• Building a positive relationship with the customer or client
• Keep customers/clients informed at all stages
• Be able to take ownership of own workload and deliver within required timescales

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, an annual supplement for private medical insurance, discretionary performance related bonuses, paid overtime, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.