Digital Marketing Apprentice – Social Media & Community Assistant

Vacancy Details

  • Manning Gottlieb OMD

  • London

Digital Marketing
Company Background

Founded in 1990 as Manning Gottlieb Media, we were bought by Omnicom in 1998 becoming Manning Gottlieb OMD, joining Omnicom Media Group’s leading media network, OMD.

Thanks to our creative and effective work, our awards success is unparalleled and we are the most awarded agency in the history of the IPA Effectiveness Awards. We are proud to say that we were the most awarded agency in 2018, with nine Media Week Awards. We were also incredibly proud to have won two Golds and a Silver at the UK Effie Awards. Manning Gottlieb OMD was named one of the Best Places to Work in 2019 and 2020 by Campaign, Campaign’s Agency of the Year in 2019 and in 2020 went on to be named Campaign’s Global Media Agency of the Year.

Since hitting our milestone 30th birthday in 2020, it was only right to continue of transformation and rebrand as MG OMD. Media creativity is at the heart of MG OMD’s DNA. We are an agency born out of an overarching ambition to be recognised for producing great media work and to think as differently as possible about media. Above all else, we live by the ambition that creativity drives effectiveness and our body of work over the years reflects this. We have a team of 450+ people who are driven by our overarching ambition to be the most progressive media agency in the UK, working across an enviable client base, including the John Lewis Partnership, HM Government, Specsavers, Virgin Media, Estée Lauder Companies, Nissan and Pladis.

We believe that, in our industry, it is ultimately people who make the difference. It is our people who create the ideas. It is our people who deliver the media communications solutions and who go that step further to make a difference for our clients. So, true to our ethos, we work hard at creating a spirit and atmosphere that inspires our people to be considerate, honest and professional whilst also being stimulating, imaginative and inspirational. We want people who are great to work with, fun to be with and totally committed.

As a result, we continue YOY to invest heavily in the development of our people, so much so that our training and wellbeing programme, now known as The Gym and Spa, has been awarded the prestigious CPD Gold accreditation from the IPA (Institute of Practitioners in Advertising) for the past ten years, with us achieving CPD Platinum status in 2015, 2016, 2017, 2018, 2019 and 2020.


The Role:

We are looking for an ambitious apprentice to work in a successful social media team who has an interest in social media marketing, who has knowledge of emerging platforms and is comfortable with exploring new technologies and marketing opportunities within them. The chosen candidate will be working on a variety of creative campaigns, community management and social reporting within the agency and across a wide number of exciting and varied clients. Whilst community management will be the key focus within this role, having a creative approach to problem solving and data sharing will be as important, with an understanding of the ever-developing social media landscape.

The Role will include:
  • Executing the social media customer service that we provide for our clients
  • Working on tone of voice for customer replies that are unique for each brand
  • Flagging any issues to account managers/account directors working on the brand
  • Creating reports on types of conversations, volumes of mentions and developing insights and approaches to customer service from these.
  • Spotting opportunities within customer service that may lead to changing how we behave on social
  • Using social insights to regularly and proactively spot content and campaign opportunities
  • Helping with the creation of social content calendars and responsibility for posting across brand’s social channels
  • Supporting social campaign ideation and execution.
  • Helping feed into and working on creative social campaigns, strategy and pitch


Responsibilities / Skills:
  • Strong written skills, with first class spelling and grammar skills
  • Creative writing skills, able and comfortable with adapting writing style to suit each brand and respective tone of voice – e.g. comedic light-hearted tone
  • A naturally inquisitive and creative approach to social media with an active presence across several social media platforms – to live and breathe social media
  • The ability to confidently handle and process customer service queries quickly and accurately (with the right training)
  • Great interpersonal and communication skills
  • A pro-active can-do attitude
  • Dedicated, hardworking and organised
  • Creative with an eye for detail


Location – SE1 0SW