HR Apprentice

Vacancy Details

  • NHS

  • London

HR Support

The NHS belongs to the people. It is there to improve our health and wellbeing, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we can to the end of our lives

NHS are looking for a HR Apprentice to join the East London Trust.

Key Responsibilities


  • To support the operational delivery of a range of HR services
  • To arrange and organise meetings including copying of papers, and sending out paperwork for variety of hearings and panels
  • Responding to basic general pay and terms and conditions queries from staff and managers across the organization and making judgements about when to escalate queries to the People Relations Advisor
  • Maintaining relevant service activity databases and systems
  • Checking professional registration body websites for renewals and updating ESR as required, raising queries with others when required
  • Provide local support for processing DBS re-checks for current staff, attending virtual and on site surgeries and administering all stages, dealing appropriately with confidential and sometimes sensitive information, and escalating as appropriate
  • Supporting the People relations advisors to ensure that all staff have the correct right to work documents
  • To produce and send out to managers monthly sickness reports and other reports
  • To use ESR to gain information and produce reports
  • To assist the People Relations Officers where needed in sending out references for staff

People Relations

  • To develop good relationships and partnership working with local and full time trade union officers / representatives to ensure constructive resolution to staffing issues
  • To support People Relations Advisors with investigations including grievance, disciplinary, grievance, capability, attendance and bullying & harassment, following Trust policy and escalating as appropriate
  • To assist the Senior People Relations Advisor to support the managers in the preparation of case information for presentation at formal employee relations meetings, including grievance, disciplinary, grievance, capability, attendance and bullying & harassment
  • To attend formal employee relations hearings/meetings in order to transcribe minutes as necessary
  • To support managers with managing absence, attending relevant staff meetings as required, following Trust policy and escalating as appropriate
  • To support the administration of ill health retirement as directed by the Advisor

Workforce system maintenance and development [ESR]

  • Generating standard workforce and service reports using ESR and other data systems as required.
  • Support data cleansing of ESR and other workforce data systems

Workforce projects

  • To support delivery of local workforce plans including taking part in recruitment programmes as required
  • To support delivery of local and Trust workforce projects as required
  • To support delivery of local organisational change programmes, including supporting managers at group and individual staff meetings


  • Demonstrate your continuing, personal and professional development
  • Work collaboratively with colleagues across the People & Culture Directorate to ensure delivery of a comprehensive People service
  • To support the ongoing development and customer focus of the People Service the job holder is expected to respond flexibly and positively to changes in work demands. This job description is therefore a guide to the level and range of responsibilities expected and the duties of this post may be amended from time to time to meet changing demands


  • To provide and receive information for both internal and external contacts
  • To communicate with staff, managers and the public both written and verbally in a professional, courteous, sensitive manner, maintaining confidentiality at all the times
  • To deal effectively with enquiries both face to face and by telephone
  • To handle sensitive situations effectively, dealing with aggressive, upset or anxious employee in an empathic and calm manner and ensuring their concerns are passed to the appropriate person

Planning and Organising

  • Responsible for planning and organizing own workload in order to meet deadlines

Responsible for Physical and/or Financial Resources

  • Ensure effective use of material resources / supplies within the department in consultation with senior staff.

Responsibility for Policy and Service Development and Implementation

  • The post holder will at all times demonstrate a knowledge of, and behave in a manner consistent with the standards set out in Trust policies and procedures

Responsibilities for Human Resource and Leadership

  • Being responsible for own development including the taking part in the annual appraisal review process.
  • Attend Mandatory training in line with training schedule
  • To provide basic HR advice on terms and condition, DBS, Professional Registrations and Right to Work queries
  • Attend all necessary training and updates for safe use of equipment
  • Follow and comply with standard operating procedures in line with the role

Responsibilities for date and information resources

  • Analysis of individual sickness information in order to produce department reports
  • Word processing of documents, letters and ad hoc reports
  • Creation and maintenance of Excel spreadsheets
  • Answer all routine enquiries related to the role

Research, development and Audit

  • Ad hoc Surveys / audits under the supervision of the People Relations and Senior People Relations Advisor



Location – E1 8DE