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Support & Integrations Executive – Digital Marketing Apprentice

Vacancy Details

  • Affiliate Future (Internet Business Group)

  • London

Type:
Digital Marketing
Salary:
£15,000
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This is an exciting opportunity for an aspiring Digital Marketer to get a flying start into the industry, working with affiliate marketing professionals to gain an insight into the vast array of digital campaigns that they will be able to work on
They will be responsible for overseeing new merchant integrations and client support on the Affiliate Future network, following set guidelines and best affiliate marketing practices. They will have the chance to work alongside the New Business Team, Account Management Team, Technical Team and Client Development Team to deliver the best possible support and development for our clients. The apprentice will develop and grow to a point where they are able to manage a portfolio of accounts, with a view to grow the revenue and sales generated for both the account and company.

 

Key Responsibilities:
  • Ensure all integration cases follow set integration guidelines and are delivered within specified deadlines.
  • Ensuring that all clients are launched across the network, managing initial affiliate recruitment and relationships.
  • Ensure all account closure cases follow set guidelines and are delivered within specified deadlines.
  • Answer Support phone line during office working hours, and ensure emails and Helpdesk Tickets are checked and responded to on a daily basis, liaising with colleagues to respond effectively to client enquires.
  • Work alongside with the New Business Team, Account Management Team, Technical Team and Client Development Team to deliver resolutions and the best possible customer support to our clients.
  • Host remote Webinar sessions to clients on how to use the Affiliate Future advertiser interface.
  • Validating affiliate sign-up requests to the network as necessary.
  • Keep reports and spreadsheets up to date.
  • Learn the basics of coding, including how the network tracking code works, and carry out tracking tests with merchants to check their Affiliate Future tracking.
  • Liaise with clients and affiliate partners effectively to set up promotions, exploring and recommending available opportunities to suit both parties. This includes helping to set-up any new campaigns for client affiliate programmes.
  • Analysing and refining digital marketing activities, including any clients that are not performing as expected to help boost programme success.
  • Evaluating the success of digital marketing activities by looking at programme performance.
  • Attend meetings with affiliate partners to learn about new opportunities for partnerships, and broaden industry knowledge, as well as industry events throughout the year.
Desirable Skills:
  • Ability to communicate effectively in a variety of situations; can work with a range of internal and external people.
  • Can demonstrate a strong, professional use of spelling and grammar.
  • Ability to work independently; to be proactive, and able to use initiative and take responsibility.
  • Organised and punctual.
  • Problem solving skills – looking at logical and creative solutions.
  • Maintain a productive, professional and secure working environment.
  • Competent with Microsoft Office (Mainly Word & Excel).
  • Keen attitude to learn and grow within the industry

WC2R 3AA

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