Account Manager

Vacancy Details


A digital experience agency specializing in marketing technology, HubSpot CRM implementation & CMS development, social media marketing, UI/UX design & digital marketing campaigns.

Job description

The Account Manager initiates, maintains and manages clients accounts at the agency on an ongoing and project basis. They direct and coordinate the day-to-day agency efforts on assigned accounts. In this role, the Account Manager insures that the agency provides:

  • Sound and responsible account management and planning.
  • Proper and innovative execution of work in all areas on schedule.
  • A consistently superior creative product.

The role is client facing and has scope for career development and enhancing skills across a range of disciplines.

Successful candidates for this role will report directly to the Account Director and indirectly to the
Business Lead on accounts assigned.

Your responsibilities

Planning, Analysing, Evaluating, Presenting

  • Work with the Account Director/Business Lead to develop an understanding of clients’ business issues to provide proposals and plans which solve their marketing challenges.
  • Actively support the development or business proposals and presentation of proposals to clients.
  • Develop workable budgets, work plans and realistic timetables.
    Collaborates with the Business Team on preparation of marketing recommendations, strategies and actions for the client.
  • Reviews, analyses and evaluates the following, relative to the client’s needs and objectives: all assigned creative projects, internal agency projects and assigned new business projects.
  • Provide client platform / business updates on a regular basis to demonstrate upcoming opportunities and threats to their business.
  • Work closely with Producers in defining project scope, and creation of project specifications and time plans.
  • Determines project risk on an ongoing basis, escalates issues as needed.
    Evaluate best team makeup for assigned projects.
  • Monitors out of scope requests, initiates additional estimates and approvals.

Team Leading, Coordinating, Managing

  • Provides leadership within the agency and monitors work scope against all variables.
  • Ownership of client communications for timelines and delivery of assets post campaign confirmation to drive client satisfaction and account retention.
  • Act as the team leader on all assigned accounts.
  • Maintains communications with appropriate agency and client personnel to ensure positive workflow. Escalating exceptions and issues to Director Level as required.
  • Educating clients and managing their needs and expectations.

Project Management

  • Manage assigned projects, involved with client projects from start to finish, ensuring successful project completion against deadlines.
  • Provide and maintain projects status – liaising with development teams, designers and commercial staff to provide accurate updates of project statuses.
  • Project quality assurance – testing and review of output, reviewing outputted deliverables against scope.
  • Asset Management, sourcing through final delivery.
  • Initiates and leads all appropriate project meetings.

Financial & Administrative

  • Monitor all internal and external costs for assigned projects.
  • Creates and maintains all project backup, status reports, PO’s, estimates, schedules, change orders, technical and production specs, pre production books and any other associated backup.
  • Manage vendors and talent on assigned projects – create purchase orders, monitor actual vs. budgeted costs.
  • Manage the production of new business presentations and materials as assigned.
  • Manage agency internal projects and assist in preparing materials for creative presentations and meetings.
  • Works with the Business Team to ensure proper billing and invoicing.
  • Reviews WIPs and final billing reports.
  • Strong business and personal ethics.


Job Reference No. AV10030921