Application/Production Support Engineer (eCommerce, Permanent)

Vacancy Details


About the Client

Client is US based MNC with presence in APAC, US and Europe in the retail and eCommerce. Client is a true advocate of modern architecture and digital transformation in their line of work all over the globe. Their aim is to provide best customer experience whilst shopping with them.


Job Description

  • Provide real time support for eCommerce sites in APAC region
  • Be on top of things with production issues and to ensure there is timely resolution
  • Provide root cause analysis on major incidents and communicate to global business stakeholders
  • Monitoring closely on application performance in on-premise cloud systems with a variety tools
  • Scripting on various database for data extraction such as MySQL, MSSQL or MongoDB
  • Participate in deployment and release activities in production environment

The Successful Applicant

  • Possess more than 3 years experience in production support or application support environment
  • Prior experience in managing server or network performance on production environment
  • Prior experience in eCommerce sites or company’s online presence would be an added advantage
  • Experience in scripting using Shell Scripting or Python
  • Experience with various database such as MySQL, MSSQL or MongoDB
  • Experience with tools such as NewRelic, Nagios, Solarwinds
  • Excellent communication and interpersonal skills to communicate with global stakeholders
  • On-call rotation 24×7 would be required

What’s on Offer

Client offers flexible working arrangement and timing with great work exposures and environment. Great working location in central of Singapore with option of working from home. Great teamwork with US team with structured support systems.