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CRM Executive (MNC, Immediate)

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About the Client

The Client, a global multinational global organization in the electronic industry is looking for a CRM Executive to support their growing Customer Service department.

 

Job Description

  • Develop and manage the company’s Customer Database, ensuring data completeness, cleanliness and accuracy.
  • Work (with support of a data-specialist vendor) towards the integration of currently unconnected customer data sets into a Customer Database.
  • Plan and deliver CRM strategies across the organisation with a view to retain existing customers, increase brand loyalty and expand the company brand. Collaborate with various departments to ensure the efficiency of CRM strategy in every aspect of the business.,
  • Drive new ideas, that will support the over-arching customer 360 strategy, shaping the Customer Engagement Framework that underpins all communications.

The Successful Applicant

  • Bachelor’s degree in related fields (eg; Data Sciences/ Marketing).
  • Minimum 2 years experience working in a CRM / loyalty marketing role
  • Strong experience with CRM tools (Hubspot, Salesforce, SAP, Marketing Cloud).
  • Strong experience interpreting relational database structures
  • Advanced Microsoft Excel skills

What’s on Offer

  • Attractive remuneration.
  • 5 days’ work (Monday- Friday).
  • Good working environment.

 

Job Reference No. AMP4159758
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