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CRM Specialist – Ecommerce

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About the Client
The client is a high a growth ecommerce and tech business based in Singapore that is spread across 5 different markets/regions. They are seeing a huge increase in sales due to the current situation and backing from a global ecommerce player.

Job Description

  • Define strategy for customer lifecycle campaigns that are specific to the customer and their pain points
  • Develop and execute customer lifecycle campaigns focused on customer engagement, product adoption, retention, and growth
  • Partner with Marketing, Growth, Product, Engineering, Finance, and Data to execute and optimise a multi-channel, multi-touch, cross-device lifecycle program
  • Create and manage actionable segmentation of our existing customer base to be able to push the right content to the right people at the right time
  • Deliver more personalized marketing messages to customers based on product usage, industry and customer size with the objective of driving adoption and customer engagement through timely and relevant communications
  • Work with the team to define lifecycle and engagement plans, including customer segmentation, email execution, workflow development, reporting, and performance optimisation
  • Analyse and communicate campaign results and insights (ROI &CRM KPIs and performance) to the wider team and make recommendations for future campaigns, highlighting business opportunities
  • Ensure campaigns are designed to reach customers with personalized communications including through email, website and in-app notifications.
  • Use a test and learn approach to measure lift from improved customer messaging and personalization.
  • Develop a deep understanding of our customers and strategy to support each stage of their customer journey-from onboarding to adoption to retention to advocacy.
  • Actively monitor and report on the effectiveness of the customer lifecycle marketing program including customer engagement and advocacy to optimise.

The Successful Applicant

  • Experience in data analytics and problem solving
  • Knowledge of working with a CRM tool
  • Multi-channel marketing campaign management
  • Proven experience in identifying target audiences and deriving creative cross-channel marketing campaigns to drive results
  • Ability to work under pressure and meet deadlines including the ability to multitask, prioritise and manage competing demands and expectations
  • Ability to think strategically and long-term about the needs of complex global businesses
  • Strong communication skills
  • Proven track record of managing multiple projects in a fast-paced environment with a demonstrated ability to meet deadlines
  • Excellent program management skills, with a unique blend of creative problem solving, business acumen, and analytical aptitude
  • Strong negotiation skills and ability to prioritise effectively
  • Ability to think creatively and strategically to develop campaign strategies that drive ROI
  • Able to travel across the region
  • Strong attention to detail and accuracy

What’s on Offer
A brilliant opportunity for an ambitious person to join a growing regional of a wider business. This role is great for someone who comes from a fast paced, high growth, start up type background.

The right person will have a strong CRM background and be able to offer value to the business straight away.

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