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Customer Service Specialist (Ecommerce)

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About the Client

The client is a top FMCG firm. Given their current expansion plans they are looking for a Customer Service Specialist focusing on Ecommerce orders.


Your new role:

  • Work with the demand planner to ensure that the right inventory available at the right time in the right place and at the right price.
  • Provide support relating to orders, inventory availability and response to fundamental questions regarding order such as status, price, availability, tracking information, and order confirmation.
  • Manage the process of setting up products for forecasting.
  • Oversee the shipping of products from production centers to APAC warehouses.
  • Review and propose an improvement to APAC demand planning and supply chain processes.

What you need to succeed:

  • At least 2 years of experience in a similar role – with fulfillment management and warehouse management systems for eCommerce business.
  • Experience with SAP
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