Privacy Policy

Last updated: February 2026

We respect your privacy and protecting your information is paramount. We would ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your data.

This policy applies to information we collect about:

Prospective Learners

Enrolled and Former Students

Enrolled and Former Apprentices or Skills for Life Bootcamps Learners

Enrolled and Former FastFutures Students

Business to business contacts

Prospective, Current and Former Members of Staff

Prospective, enrolled, or past learners of Skills Ignition (Singapore)

Introducing Avado

Avado owns and runs this website and a number of other professional education brands including Avado Apprenticeships and Fastfutures. Our legal entity is Avado PQ Limited. Registered in England with number 15178167. Registered office address: Scale Space, 58 Wood Lane, London W12 7RZ. Email: customer.support@Avadolearning.com

How do we manage your data?

The following sections have been split into categories aligned to why you might need to interact with this policy or share your personal data with us. In each category we will describe

how we will collect information about you?

what information do we need?

why do we need your data and the legal basis we use to process it?

how long your personal data will be kept

how we collect personal data

how we keep data secure

Data Collected from Third Party Sources

How do we collect information from third parties?

Avado may collect business contact information about you from third party sources as a paid service, which source such information from publicly accessible sources such as websites, professional network services or press releases.

 What information are we collecting?

Business contact information may include:

First name

Last name

Business Email

Phone number

Company name

Job level

Job Title

Business street address

Online identifier

Employment history

Why do we need the data and the legal basis for processing it?

The public data sourced enables us to create internal reporting about our success, improvement of the quality of our products and long-term analysis of the impact of our service offering to individuals.

The data is being processed under legitimate interest.

How long will the data be kept?

Where a purchase has been made and training is provided, your data will be held for a period of 7 years in line with our regulatory and governing body requirements, where there may be a requirement to hold your data to evidence the completion of studies or for audit purposes.

Where you have supplied your consent to receive future communications about our products that maybe relevant to your enquiry or the sector of training being undertaken, we will hold your information until you have withdrawn your consent for the processing of the personal information for this purpose.

Special categories of data

Outside of apprenticeships, we will offer the opportunity to disclose information regarding your physical or mental health. This information will enable us to make reasonable adjustments and support you in the correct manner for your study.

The information will only be collected and shared with third parties directly involved in the delivery of the training with your explicit consent (the endpoint assessment organisation or examination in order to support any reasonable adjustments).

Section 1 Prospective Learner

How do we collect information about you?

Information is provided to Avado by:

Filling out an enquiry form on one of our websites

Filling out an enquiry form for one of our courses on a third-party website, such as an awarding body, online job noticeboard website, or a generic course enquiry website, which is then automatically sent to us

Correspondence by phone, email or chat

Requests to join our social media channels such as Facebook, LinkedIn and Twitter

Providing your details when attending events for the purpose of enquiring or hearing more from service providers such as Avado

We may gather business contact information from publicly available sources and through partners

Sending an inquiry through our public facing channels (such as online contact form, telephone or published email addresses) to support you with your inquiry

Information may be shared by your business if you are nominated for an apprenticeship or a Skills for Life Bootcamp

What information do we need?

When you submit your details to us through an enquiry on our website or a trusted third party, we’ll collect the following information:

Your full name, email address and telephone number

Your company name, company size and industry type

Your job title, job level, team size

For learners applying for the Fast Futures program, we will additionally need the following information:

Ethnicity

Date of Birth

Postal Address

Gender

Sexual Orientation

Information regarding physical and/or mental health

When you speak to our course advisors or enrol on a course, we may ask for the following information:

Your full name, email address, telephone number, postal address and date of birth

Your education and work experience, where relevant to the course

Your company name, company size and industry type

Your job title, job level, team size

Payment information including credit card number and bank account details

Copy of your identification, either passport of driving license

Why do we need your data and the legal basis we use to process it?

Enquiries: We use personal information submitted to us when you make an enquiry in order to fulfil your enquiry. We will rely upon consent as the lawful basis for the processing your personal information. You have the right to withdraw consent at any time.

Feedback: We use the personal information submitted to us when you provide feedback about us or our services for quality and training purposes to improve our services to you.

Website: The technical information gathered from the use of our website (including through our use of cookies) which may include personal data, is used for our legitimate interest of ensuring that our website is functioning properly and to help us make business decisions about the information to be provided on our website. We will rely upon consent as the lawful basis for the processing your personal information. You have the right to withdraw consent at any time.

Marketing: We may use your personal information to send you updates about our services, including exclusive offers, promotions, or new courses.

If you are an individual subscriber, we will rely upon consent as the lawful basis for the processing your personal information.

If you are a corporate subscriber, we may have a legitimate interest for processing your personal information for marketing purposes.

Irrelevant of the type of subscriber you are, you always have the right to opt out of receiving marketing communication at any time (please see “How to unsubscribe from marketing communications” below). We will always treat your personal information with utmost respect and never share it with other organisations for marketing purposes.

Apprenticeship eligibility check: We use your personal information disclosed by your business to assess whether you are eligible for an apprenticeship

How long your personal data will be kept?

Where a request for information is made for one of our product or services your data will be held for the duration of two years.

Where you have supplied your consent to receive future communications about our products that maybe relevant to your enquiry or the sector of training being undertaken, your information will be kept with us until you notify us that you no longer wish to receive this information. You have the right to withdraw consent at any time.

Section 2 Enrolled and Former Students

How do we collect information about you?

Information is provided to Avado by:

Surveys to support continuous improvements in the student and apprenticeship experience Career development tools to support your continued learning

Completion of an Apprenticeship enrolment form

Correspondence by phone, email or chat

Your business if your course or apprenticeship is funded by the employer

Any pre-enrolment diagnostic tests that may be required

What information do we need?

When you speak to our course advisors or enrol on a course, we may ask for the following information:

Your full name, email address, telephone number, postal address and date of birth

Your education and work experience, where relevant to the course

Your company name, company size and industry type

Your job title, job level, team size

Payment information including credit card number and bank account details

Copy of your identification, either passport of driving license

Video recordings of you which are taken as part of your studies

If a third party is paying for your course, then we will ask them for the following information:

Full name

Email address

Telephone Number

Postal address

Date of birth

Payment information

Where you go through a consumer credit, the following information will be sent to the consumer credit organisation we work with for the purpose of enabling them to liaise with you on the terms and other necessary information they may need to collect from you directly:

Name

Email Address

Postal Address

Payments, other than those going through consumer credit, will be collected from you through third party payment providers. The providers will respectively process the necessary payment information to be able to process the payment for our course.

When you are studying, we may collect the following information about you:

Service queries or problems

Academic tutor queries

Coursework or assessments submissions

Student event or survey

Career development plans

Why do we need your data and the legal basis we use to process it?

If you are a student, our processing of your personal data is necessary for the performance of our contract with you, i.e. to provide you with the course you have enrolled on. If you do not provide us with certain personal information that we request when you apply for one of our courses, then we may not be able to offer this course to you.

We will rely upon contractual obligation as the lawful basis for the processing your personal information.

Where we have to process special categories of data, we will seek your explicit consent to process data items (such as health information) that we may request from you when you apply for one of our courses.

How long your personal data will be kept?

Special categories of data

Section 3 Enrolled and Former Apprentices or Skills for Life Bootcamp Learners

How do we collect information about you?

Information is provided to Avado by:

Surveys to support continuous improvements in the student and apprenticeship experience

Career development tools to support your continued learning

Completion of an Apprenticeship enrolment form

Correspondence by phone, email or chat

Your business if your course or apprenticeship is funded by the employer

Any pre-enrolment diagnostic tests that may be required

What information do we need?

When you speak to our course advisors or enrol on a course, we may ask for the following information:

Your full name, email address, telephone number, postal address and date of birth

Your education and work experience, where relevant to the course

Your company name, company size and industry type

Your job title, job level, team size

Payment information including credit card number and bank account details

Copy of your identification, either passport of driving license

Video recordings of you which are taken as part of your studies

If a third party is paying for your course, then we will ask them for the following information:

Full name

Email address

Postal address

Payment information including credit card number and bank details

When you are studying, we may collect the following information about you:

Service queries or problems

Academic tutor queries

Coursework or assessments submissions

Student event or survey

Career development plans

When you are doing an apprenticeship with BC Arch Limited, we collect the following information about you, in line with the ESFA requirements for apprenticeship providers:

Full name

Email address

Line Manager Full Name, Work Email Address and Telephone Number

Date of birth

Phone number

National Insurance Number

Address

Gender

Information regarding your employment history

Current workplace details

Information regarding your current role / position such as job title

Passport number

Information regarding your racial and ethnic background

Information regarding your physical or mental health

Next of kin

This information is being collected on behalf of the ESFA as a requirement of Avado Apprenticeship Limited, the legal entity providing Apprenticeships or Skills for Life Bootcamp training within Avado.

Please find the privacy policy of the ESFA which outlines how the ESFA is using your personal information and why:

https://www.gov.uk/government/publications/esfa-privacy-notice

Why do we need your data and the legal basis we use to process it?

We will rely upon contractual obligation as the lawful basis for the processing your personal information.

We will seek your consent to process any special categories of personal data (such as health information) that we may request when you apply for one of our courses.

How long your personal data will be kept?

Where you have supplied your consent to receive future communications about our products that maybe relevant to your enquiry or the sector of training being undertaken, we will hold your information for an indefinite period of time. Your information will be kept with us until you notify us that you no longer wish to receive this information. You have the right to withdraw consent at any time.

Section 4 Enrolled and Former FastFutures Students

How do we collect information about you?

Information is provided to FastFutures by:

Filling out an enquiry form on one of our websites

Filling out an enquiry form for one of our courses on a third-party website, such as an awarding body, online job noticeboard website, or a generic course enquiry website, which is then automatically sent to us

Correspondence by phone, email or chat

Requests to join our social media channels such as Facebook, LinkedIn and Twitter

Providing your details when attending events for the purpose of enquiring or hearing more from service providers such as Avado

We may gather business contact information from publicly available sources and through partners

Sending an inquiry through our public facing channels (such as online contact form, telephone or published email addresses) to support you with your inquiry

What information do we need?

When you submit your details to us through an enquiry on our website or a trusted third party, we will collect the following information:

Your full name, email address, telephone number, postal address, gender and date of birth

Information regarding your racial and ethnic background

Information regarding your physical or mental health

Information regarding your sexual orientation

Your education where relevant to the course

Copy of your identification, either passport of driving license

Video recordings of you which are taken as part of your studies

Why do we need your data and the legal basis we use to process it?

FastFutures programme: If you are a current or former FastFutures student, our processing of your personal data is necessary for the performance of our contract with you, i.e. to provide you with the programme you have enrolled on (and your provided with a Learner Agreement Form with further details about the programme requirements). If you do not provide us with certain personal information that we request when you apply for one of our programmes, then we may not be able to offer this programme to you.

We will rely upon contractual obligation as the lawful basis for the processing your personal information.

Where we must process special categories of data, we will seek your explicit consent to process data items (such as health information) that we may request from you when you apply for one of our courses.

When applying for roles, should you not be matched with the preferences you choose, we may share your application with other companies that we assess to be a match in order to progress your application.

Feedback: We use the personal information submitted to us when you provide feedback about us or our services for quality and training purposes to improve our services to you.

Marketing: We may use your personal information to send you updates about our services, including exclusive offers, promotions, or new courses.

If you are an individual subscriber, we will rely upon consent as the lawful basis for the processing your personal information.

If you are a corporate subscriber, we may have a legitimate interest for processing your personal information for marketing purposes.

Automated Decision Making and Profiling

“Automated Decision Making” refers to a decision which is taken solely on the basis of automated processing of your personal data. This means processing using, for example, software code or an algorithm, including machine learning algorithms, which does not require human intervention.

“Profiling” is any form of automated processing of your information to evaluate personal aspects about you, in particular to analyse or predict things like your performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location, or movements.

We may, in some cases, use automated decision-making, including machine learning algorithms, if you have provided explicit consent. You can always request a manual decision-making process instead, express your opinion, or contest a decision based solely on automated processing, including profiling, if such a decision significantly affected you. Profiling uses automated processing, which may involve machine learning algorithms.

If you are an Enrolled or Former Student, we may use automated decision processes, including machine learning algorithms, to carry out an evaluation of your learning performance and progression of your studies. This information may be used to help us understand how to improve our learning experiences, support recruitment/employment opportunities, and create learner profile reports, which can be shared with employment partners to potentially increase your chances of future employment.

When using automated decision-making, including machine learning algorithms, we can provide you with further information about the data used, the logic involved, as well as the rationale behind any decisions.

Legal basis for processing: Your explicit consent pursuant to Article 22(2)(c).

Your rights regarding our automated decision-making and profiling activities:

You have the right to request a team member to review the output of automated decision-making, including machine learning algorithms.

Where you have given explicit consent, you have the right to withdraw that consent at any time.

How long your personal data will be kept?

Where a request for information is made for one of our product or services, your data will be held for the duration of two years.

CV’s received on the FastFutures Program and shared in line with the mentoring program will be retained for a duration of 6 months.

If you have enrolled on the FastFutures program, we will retain your information for the duration of 7 years after the date of completion of your program, for the purpose of business analysis.

Section 5 Business to business contacts

How do we collect information about you?

Information is provided to Avado by:

If we believe your organisation may be interested in purchasing our training courses for your employees

Correspondence by phone, email or chat

Your business if your course or apprenticeship is funded by the employer

What information do we need?

When you speak to our course advisors or enrol on a course, we may ask for the following information:

Your full name, email address, telephone number, postal address and date of birth

Your education and work experience, where relevant to the course

Your company name, company size and industry type

Your job title, job level, team size

Payment information including credit card number and bank account details

Copy of your identification, either passport of driving license

Why do we need your data and the legal basis we use to process it?

Business Contacts: We use personal contact details of business contacts (including agents, contractors and individuals that represent our suppliers and business partners) for our own legitimate interests of running our business.

Employer Reporting: Where an employer has purchased training on your behalf, any information you share on the campus (including feedback and project work) may be shared with the company stakeholder, to fulfil our contractual requirements

How long your personal data will be kept?

Where you have supplied your consent to receive future communications about our products that maybe relevant to your enquiry or the sector of training being undertaken, we will hold your information for an indefinite period of time. Your information will be kept with us until you notify us that you no longer wish to receive this information. You have the right to withdraw consent at any time.

Section 6 Prospective, Current and Former Members of Staff

How do we collect information about you?

Information is provided to Avado by:

Job application forms

Correspondence by phone, email or chat

Third party agency which you are using for recruitment purposes or have your CV’s with

What information do we need?

We may ask for the following information:

Your full name, email address, telephone number, postal address and date of birth

Your education and work experience

Your next of kin’s full name, telephone number and postal address

Your bank account details

Copy of your identification, either passport of driving license

Why do we need your data and the legal basis we use to process it?

Job Applications: We collect personal information in the context of processing job applications as necessary to comply with our legal and regulatory obligations to ensure that our application processes comply with applicable laws to ensure that candidates are appropriately qualified and suitable for working with us. Such processing may also be necessary for us to take steps before entering into an employment contract with a candidate.

Employment: We collect personal information in the context of processing job applications as necessary to comply with our legal and regulatory obligations. We will rely upon contractual obligation as the lawful basis for the processing your personal information.

How long your personal data will be kept?

If you are an unsuccessful applicant, we will keep your details for up to 2 years, if we feel you would be suitable for a position in our organisation we will contact you.

We only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, for employment details this is usually 7 years. Details of retention periods for different aspects of your personal information are available in our retention policy.

How we collect data about you and your use of this website?

You are in control of what information we collect about you.

We may ask for information about you when you register for promotions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback.

We and our business partners collect information about your use of the website from cookies. For information about our use of cookies and how to decline them please read our Cookies Policy.

We use your data to improve the service we offer you and to try and ensure that you get the best from our website.

Non-marketing use

We will use the information you enter on the site for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you click on a ‘submit my details’ button on the website, your contact details will be used to send you servicing information related to your selection or ultimate objective. Very occasionally, we may also invite you to participate in a customer survey to improve our service to you.

Website customisation and targeting of adverts

We use the data you give us about yourself to build up a picture of your interests – we then try to ensure that when you visit the site, you don’t miss the offers and information relevant to you.

We and our reputable third-party companies will collect website usage information about visitors to our website for the purposes of statistical analysis, sales and marketing research, tracking page usage and paths used by visitors through our site, targeting the site content, targeting our marketing campaigns and direct marketing emails, targeting our Internet banner advertisements on our website and on other websites and tracking use of our Internet banner advertisements and other links from our marketing partners’ websites to our website.

For this purpose, we and our third-party companies note information on the path you take to get to our site and on some of the pages you visit on our website (including, for example, the options you select and the search terms you use) through the use of cookies.

We may also combine this web usage data with other information we have collected about you, we store this information so that we have a better and more specific understanding of the way customers are using our site and their preferences and interests. We may use it to undertake sales and marketing research and to tailor our site, our marketing campaigns and email communications specifically to you, and your recent activity on our site.

Direct marketing and how you can change your preference

We offer you the opportunity to receive information from our company. We may use your history to communicate information we think may interest you. To improve our picture of your interests we may link the data you give us about yourself with any data we have gathered (via cookies) about your use of the site.

We try to ensure that customers do not receive duplicate communications even if we have more than one enquiry from the same customer.

Your details may be shared within the Avado Group. You will not receive direct marketing from companies outside Avado as a result of giving your details to us. If, in exceptional circumstances, we ever wanted to allow a third party to send you direct marketing, we would seek your consent before sharing your data with that third party.

We will send direct marketing by your chosen method of communication as set out on the home page of our website.

If you would like us to stop sending direct marketing to you, we offer simple ways to do this. Whenever you receive direct marketing you will be told how to unsubscribe. In any event, if you wish for us to stop sending direct marketing to you, you can contact us:

Telephone: +44 (0)203 893 5400

Email: dataprotection@Avadolearning.com

If you receive marketing communications when you used the site for any reason, you can tell us that you do not wish to receive any more by writing, with your full name, address and other contact details (to enable us to find your records), to:

Avado

Scale Space

58 Wood Lane

London

W12 7RZ

How do we keep your data secure?

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way.

The following security procedures, and technical and organisational measures to safeguard your personal information have been put in place:  

In cases where personal data is being processed by third parties, a rigorous adequacy process is being performed to ensure that your data is always secured.

Firewalls, intrusion detection and prevention, anti-virus and anti-malware and backup and disaster recovery is in place to prevent data loss or deletion.

24/7 security guard, closed circuit television and door access control to authorized personnel secures office and data center.

Avado is ISO27001 certified.

Applications operated by Avado are engineered and secured by industry standards to minimize security vulnerabilities and updates on a regular basis.

Employees undergo background screening and selection processes. Employee access is logged and secured through personal access control cards.

Access to infrastructure, elevated privileges and network are granted on an as-needed basis.  We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

Infrastructure and web applications operated by Avado is backed up on a regular basis and business continuity and disaster recovery is tested on a regular basis.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

Learner Profiles using Automated Decision Making

“Automated Decision Making” refers to a decision which is taken solely on the basis of automated processing of your personal data. This means processing using, for example, software code or an algorithm, which does not require human intervention.

We may in some cases use automated decision-making if you have provided an explicit consent. You can always request a manual decision- making process instead, express your opinion or contest a decision based solely on automated processing, including profiling, if such a decision significantly affected you. Profiling uses automated processing, which may use automated decision-making algorithms.

If you are an Enrolled or Former Student, we may use automated decision processes to carry out an evaluation on your learning performance, and progression of your studies; which may be used to help us understand how to improve our learning experiences, to support with recruitment/employment opportunities and creating learner profile reports, which can be shared with the employment partners, which may increase your chances of future employment.

When using automated decision-making we can provide you with further information about the data used, the logic involved, as well as the rationale behind any decisions.

Legal basis for processing: Your explicit consent pursuant to Article 22 (2) c.

Your rights in regards to our automated decision making and profiling activities:

You have the right to request a team member to review the output of automated decision making

Where you have given explicit consent, you have the right to remove the consent at any time

Disclosure of your data

We routinely share your personal information with third parties listed below. This data sharing enables the performance of any contract we enter into with you. Some of those third-party recipients may be based outside the European Economic Area, for further information including on how we safeguard your personal data when this occurs, see ‘Overseas transfers’.

Trusted third parties:

Contracted Apprenticeship Partners to support enrolment on funded courses for Apprentices

Contracted FastFutures Partners to support your 12-week programme and to help you find employment

Awarding Bodies – Registration and Certification of your qualification, including CIPD whose privacy policy can be found at https://www.cipd.co.uk/privacy-policy

Examination and Workshop venues – arrangement of workshops and exams

The National Apprenticeship Service for Apprenticeships

Your personally assigned tutor and assessor

Publishers – to supply textbooks relevant to your studying

Business Analytics tools – to help inform business decisions/intelligence.

Cloud based Customer Relationship Systems (CRM)

Cloud based hosting services & systems

Cloud based training tools to support learning progression and tracking

Third Party developers – to improve our technology and system

Technology providers who provide protection against abuse/spam online through automated means, such as Google re-captcha

To undertake further eligibility assessments and check on potential students, where necessary

Tracing and recovery of debt.

Where we partner with other organisations, we may also share information with them (for example if you register to attend an event jointly held by us and another organisation). We will only share information where necessary and we will make sure to notify you first.

Where we outsource any of our business functions under which we collect or store your data, we will endeavour to ensure that any such service provider adheres to their obligations of security with regards to your data as undertaken by us.

We will share personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms & Conditions and other agreements; or to protect our rights, property, or safety of our employees, our customers, or others. This includes exchanging information with other companies or organisations for the purposes of fraud protection and credit risk.

Additionally, we may ask your permission to share your data for the purposes of our courses in order that you can conduct the group work as part of the course structure. We will contact you for your specific consent if this is applicable to you.

Coursework and assessment submissions will only be shared securely based on the terms of the agreement; for example, with a designated person or department in the relevant Awarding Organisation.

We will not share your personal information with any other third party.

A complete list of our trusted third parties can be obtained by writing to: dataprotection@Avadolearning.com

Overseas transfers

The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information, you consent to these transfers for the purposes specified above.

We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows: 

Company Name	Address	Safeguards	Reason for data sharing
HubSpot	25 First Street, 2nd Floor Cambridge, MA 02141 United States	EU-US Data Privacy Framework (DPF). Standard Contractual Clauses. You can obtain a copy of the HubSpot data protection documentation by visiting https://www.hubspot.com	for the purposes as our Marketing CRM
Zapier Inc	243 Buena Vista Avenue Suite 508 Sunnyvale, CA 94086 United States	EU-US Data Privacy Framework (DPF). Standard Contractual Clauses. UK Addendum (IDTA). You can obtain a copy of the Zapier data protection documentation by visiting https://zapier.com/legal/data-privacy	an Integrated tool used to securely transform and transmit data from one system to another
Blenheim Chalcot IT Services India Pvt. Ltd.	Blenheim Chalcot IT Services India Pvt. Fulcrum Hiranandani Business Park, Sahar Airport Road, Andheri(East), Mumbai, 400099	Data Processing Agreement. IDTA You can obtain a copy of Blenheim Chalcot privacy policy by visiting https://www.blenheimchalcot.com/privacy-policy/	Service providers acting as a processors based India who provide IT, travel, payment system administration and system development services
Atlassian	Atlassian Pty Ltd c/o Atlassian, Inc. 350 Bush Street San Francisco, CA 94104 E-Mail: privacy@atlassian.com	EU-US Data Privacy Framework (DPF). Standard Contractual Clauses. UK Addendum (IDTA). You can obtain a copy of the Atlassian privacy policy by visiting https://www.atlassian.com/legal/privacy-policy	For the purpose of internal project management tool for the Avado Development team.
Headhunter Systems Limited (t/a Graduway)	1 The Green, London, E4 7ES, United Kingdom	Data Processing Agreement. Standard Contractual Clauses You can obtain a copy of the Graduway privacy policy by visiting: https://graduway.com/privacy-policy-notice/	For the purpose of providing Alumni services for those that complete the FastFutures program.
Thought Industries	53 State Street, Suite 500, Boston, MA 02109, USA	EU-US Data Privacy Framework (DPF). Standard Contractual Clauses. UK Addendum (IDTA). You can obtain a copy of the Thought Industries privacy policy by visiting https://www.thoughtindustries.com/privacy-policy	For the purposes of providing the learning platform, including learner data management, course content delivery and learning analytics
Turnitin LLC	2101 Webster Street, Suite 1800, Oakland, CA 94612, USA	EU-US Data Privacy Framework (DPF). Standard Contractual Clauses. UK Addendum (IDTA). You can obtain a copy of the Turnitin privacy policy by visiting https://turnitin.com/privacy	For the purposes of plagiarism detection of student assessment submissions
MessageMedia (Sinch AB)	Level 2, 520 Bourke Street, Melbourne VIC 3000, Australia	Standard Contractual Clauses. UK Addendum (IDTA). You can obtain a copy of the MessageMedia privacy policy by visiting https://messagemedia.com/privacy-policy/	For the purposes of transactional and learner SMS communications
Aircall SAS	7 rue La Boétie, 75008 Paris, France	Aircall is headquartered in France (EEA). Standard Contractual Clauses apply for transfers to Aircall’s sub-processors. You can obtain a copy of the Aircall privacy policy by visiting https://aircall.io/privacy-policy/	For the purposes of telephony and call recording for sales and student support teams
HiBob Inc	139 Fifth Avenue, Floor 4, New York, NY 10010, USA	EU-US Data Privacy Framework (DPF). Standard Contractual Clauses. UK Addendum (IDTA). You can obtain a copy of the HiBob privacy policy by visiting https://www.hibob.com/privacy-policy/	For the purposes of HR management, employee engagement and performance management
Greenhouse Software	110 East 42nd Street, Floor 20, New York, NY 10017, USA	EU-US Data Privacy Framework (DPF). Standard Contractual Clauses. UK Addendum (IDTA). You can obtain a copy of the Greenhouse privacy policy by visiting https://www.greenhouse.com/privacy-policy	For the purposes of recruitment and processing of candidate personal data
Freshworks Inc (Freshservice)	2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, USA	EU-US Data Privacy Framework (DPF). Standard Contractual Clauses. UK Addendum (IDTA). You can obtain a copy of the Freshworks privacy policy by visiting https://www.freshworks.com/privacy/	For the purposes of IT service management, including staff onboarding, offboarding and ticket management
Zoom Video Communications	55 Almaden Blvd, Suite 600, San Jose, CA 95113, USA	EU-US Data Privacy Framework (DPF). Standard Contractual Clauses. UK Addendum (IDTA). You can obtain a copy of the Zoom privacy policy by visiting https://explore.zoom.us/en/privacy/	For the purposes of hosting live classes and tutor sessions in the digital classroom
Microsoft Corporation	One Microsoft Way, Redmond, WA 98052, USA	EU-US Data Privacy Framework (DPF). Standard Contractual Clauses. UK Addendum (IDTA). You can obtain a copy of the Microsoft privacy statement by visiting https://privacy.microsoft.com/en-gb/privacystatement	For the purposes of cloud infrastructure (Azure), email, document storage and collaboration (Microsoft 365)
Xero Limited	19 Willis Street, Wellington 6011, New Zealand	New Zealand has a UK adequacy decision. Standard Contractual Clauses. You can obtain a copy of the Xero privacy policy by visiting https://www.xero.com/uk/legal/privacy/	For the purposes of accounting software and financial data processing
Softr GmbH	Oranienburger Str. 91, 10178 Berlin, Germany	Softr GmbH is based in Germany (EEA). Standard Contractual Clauses. UK Addendum (IDTA). You can obtain a copy of the Softr privacy policy by visiting https://www.softr.io/privacy-policy	For the purposes of providing the learner self-service account portal
Payhawk	135 Tsarigradsko Shose Blvd, Sofia 1784, Bulgaria	Payhawk is based in Bulgaria (EU member state). Standard Contractual Clauses. UK Addendum. You can obtain a copy of the Payhawk privacy policy by visiting https://payhawk.com/en/privacy-policy	For the purposes of employee expense and spend management
Anthropic PBC	548 Market Street PMB 90375, San Francisco, CA 94104, USA	Standard Contractual Clauses. UK Addendum (IDTA). Anthropic’s Teams subscription includes a contractual commitment that API inputs and outputs are not used for model training. You can obtain a copy of the Anthropic data protection documentation by visiting https://trust.anthropic.com	For the purposes of providing AI-assisted features within the learning platform and internal tools, including learner AI assistance, staff productivity, and compliance functions, powered by the Anthropic Claude large language model.

If you would like further information, please contact us. We will not otherwise transfer your personal data outside of the EEA or to any organisation or subordinate bodies governed by public international law or which is set up under any agreement between two or more countries.

How to amend the data submitted by you?

If your details change, please resubmit them on the site and our records will reflect your new details.

If you consented to receive marketing communications when you visited our website you can change your personal details at any time by writing, with your full name, address and other contact details (to enable us to find your records) to:

Avado

Scale Space

58 Wood Lane

London

W12 7RZ

Telephone: +44 (0)203 893 5400

Email: customer.support@Avadolearning.com

Your rights in relation to your personal information

Under the UK General Data Protection Regulation (UK GDPR), you have a number of important rights, free of charge. These are summarised below. For further detail on each right, including the circumstances in which each applies, please see the ICO guidance at https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Right to be Informed

You have the right to be told how we collect and use your personal information and for what purposes. This Privacy Policy is designed to fulfil that obligation.

Right of Access

You have the right to request a copy of the personal information we hold about you. This is known as a Subject Access Request (SAR). Please see “Requesting a copy of your personal information” below for details.

Right to Rectification

You have the right to ask us to correct any inaccurate or incomplete personal information we hold about you.

Right to Erasure

You have the right to ask us to delete your personal information in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for us to continue processing it.

Right to Restriction of Processing

You have the right to ask us to restrict how we process your personal information in certain circumstances — for example, where you contest its accuracy, or where you have objected to our processing and we are considering that objection.

Right to Data Portability

Where we process your personal information by automated means on the basis of your consent or the performance of a contract, you have the right to receive that information in a structured, commonly used and machine-readable format, and to have it transferred to another organisation where technically feasible.

Right to Object

You have an absolute right to object to your personal information being used for direct marketing, including related profiling. Where you exercise this right we will stop processing immediately. You may also object to processing based on our legitimate interests, in which case we will cease unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms.

Rights in relation to Automated Decision-Making and Profiling

You have the right not to be subject to a decision made solely on the basis of automated processing (including profiling) where that decision produces legal effects or similarly significantly affects you. Where we use automated decision-making, you have the right to request human review of the decision, to express your point of view, and to contest the outcome.

Right to Withdraw Consent

Where we rely on your consent as the lawful basis for processing your personal information, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal. To withdraw your consent, please contact us using the details below.

How to exercise your rights

To exercise any of the above rights, please contact us using the details below and:

• provide enough information to identify you (for example, your name and contact details);

• provide proof of your identity and address (for example, a copy of your driving licence or passport and a recent utility bill or bank statement); and

• tell us clearly which right you wish to exercise and the personal information to which your request relates.

We will respond to your request free of charge within one month of receipt. In complex cases, or where we receive a high volume of requests, we may extend this period by a further two months. If we need to extend the timeframe we will notify you within the first month and explain the reason for the delay.

Telephone: +44 (0)203 893 5400

Email: dataprotection@avadolearning.com

Address: Scale Space, 58 Wood Lane, London W12 7RZ

If you would like to unsubscribe from marketing emails, click the ‘unsubscribe’ link at the bottom of any marketing email. It may take up to one working day to take effect. Alternatively, contact us using the details above.

Requesting a copy of your personal information

Under UK GDPR, you have the right to request a copy of the personal information we hold about you (a Subject Access Request). There is no charge for making a request.

You can make a request verbally, by email or in writing. We will respond within one month of receipt. In complex cases, or where we receive multiple requests at the same time, we may extend this by a further two months and will notify you within the first month.

To help us locate your information and verify your identity, please provide:

• your full name and postal address;

• a telephone number and email address where we can contact you; and

• any account or reference number relevant to your request.

Please address your request to our Data Protection team using one of the following:

Telephone: +44 (0)203 893 5400

Email: dataprotection@avadolearning.com

Address: Scale Space, 58 Wood Lane, London W12 7RZ

How to complain

We hope to resolve any query or concern you raise about our use of your personal information. Please contact us in the first instance using the contact details above.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the supervisory authority for data protection in the UK:

Website: https://ico.org.uk/concerns/

Telephone: 0303 123 1113

Changes to this privacy notice

We may change this privacy notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

Use of Cookies

Although Avado uses “cookies” when you visit the Website this is only to assist you in your research of course products and services. Any “cookie” created will expire within a short-prescribed period of time. For more information, please review our Cookies Policy.

Limitation of Liability and Disclaimer

The content on this Website is for your general information only.

Any hypertext link to any other Website is for information purposes only and such links do not constitute an endorsement by Avado PQ Limited, Home Learning College, Squared Online or Arch Apprentices Limited or of any products and services advertised on such websites. The use of any link is entirely at your own risk and Avado accepts no responsibility for the material on or the use of such websites. Avado has not attempted to verify the truth or accuracy of any material displayed on such websites.

All implied warranties are excluded in relation to your use and/or access of this Website to the maximum extent that the law allows.

Avado does not guarantee or warrant that the Website is free from infection by viruses or anything else that may have contaminating or destructive properties. Avado excludes any liability for any errors in or omissions from the Content.