Updated 20th March 2026
PARTIES
“Avado” means Avado PQ Limited which supplies and/or arranges Courses and related Services.
Avado PQ Limited is registered in England; Registration number is 15178167, and VAT Registration number is GB455801096. Avado’s registered office address is Scale Space, Imperial College White City Campus, 58 Wood Lane, London, W12 7RZ.
In these Terms “we”, “us” and “our” refer to Avado and “you” and “your” refer to the customer purchasing or accessing the Course.
1 DEFINITIONS AND AVADO’S ROLE
DEFINITIONS
1.1 In these Terms of Service (“Terms”) unless specified the following words shall have the following meanings:
“Cancellation Period” means the period defined in clause 13.1;
“Course” means the learning programme identified in an Order, including the associated digital content, Materials, Online Access and Services;
“Course Start Date” means the date of commencement of the Course, as notified to you in the Order or on the relevant Site;
“Finance Provider” means the company who have the right to provide credit to Training Provider’s students. Please refer to the Terms and Conditions of your Credit Agreement for the details of your Finance provider and their contact information;
“House Rules” means the House Rules as defined in the “Online Learning Environment”;
“Intellectual Property Rights” means patents, designs, trademarks, service marks, trade names, logos, get-up, domain names, copyright (including rights in computer software), database rights, rights in performances, moral rights, confidential information and know-how, whether registered or not including applications for registration and all similar forms of protection anywhere in the world;
“Materials” means items associated with the Course either issued at the commencement of the course or at a later stage;
“Online Access” means access to the Training Provider’s online learning community and online learning material (the “Online Learning Environment”);
“Order” means an order submitted by you to us to purchase access to a Course;
“Price” means the fees payable for the Course (including VAT where applicable) as confirmed in the Order;
“Services” means the services provided by Avado and/or the Training Provider in connection with the Course, which may include (without limitation) enrolment administration, access to the Online Learning Environment, delivery of learning content, Tutor Support, assessment administration and marking, and student support;
“Site” means Avado’s website and/or (where applicable) the relevant Training Provider’s website or course page through which the Course is marketed and/or ordered.
“Student Output” means any content that is produced by the student as part of the Course, including but not limited to reports, presentation, videos, websites, web pages, graphics, copy, blog entries, quotes, potential names/trademarks, research, configurations and audio recordings;
“Third Party Content” means content owned by 3rd parties to which we may signpost Students towards, including but not limited to websites, blog posts, social media, documents, videos, podcasts, quotes, potential names/trademarks;
“Training Provider” means Avado or, where applicable, a third-party provider delivering the Course, as identified in the Order;
“Tutor Support” means the tuition relating to the Course and is provided by tutors appointed by the Training Provider;
“Tutor Support Period” means the limited period after enrolment on a Course during which Tutor Support which is available, up until the Cohort End Date.
AVADO’S ROLE
1.2 Avado acts either:
(a) as the principal Training Provider delivering the Course; or
(b) as the contracting party and administrator arranging Courses delivered by third-party Training Providers.
1.3 The Order and Course information will identify whether the Course is delivered directly by Avado or by a third-party Training Provider.
2 GENERAL
2.1 These Terms (together with the documents referred to in it) set out the terms and conditions on which we agree to supply you with any Course(s) ordered by you by telephone or online. You should understand that by ordering any of our Course(s) you agree to be bound by these Terms. You should retain a copy of these Terms for future reference.
2.2 By placing an Order you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.
2.3 You agree to be entirely responsible for any activities made using your account details and password. In this respect you shall ensure that any password you choose, to gain Online Access, remains confidential at all times. In the event that you either lose your password or account details or become aware that a third party may have access to or is using your password or account details you shall notify us or the Training Provider immediately.
2.4 You should ensure that any information you provide to us (including without limitation your name, address and bank details) is complete, accurate and current and that you notify us immediately of any changes in the details with which you registered to gain Online Access or purchase Course(s).
2.5 We reserve the right to: (a) suspend or terminate access to Online Access and/or cease to provide the Services where you are in breach of these Terms; (b) make reasonable changes to Course content and delivery where necessary for compliance, improvement or regulatory changes, provided such changes do not materially reduce the value of the Course to you; and (c) terminate or cancel Orders (although we will not charge you for any Orders which we cancel for reasons which are not due to your default).
2.6 We may contact you in relation to your enrolment, Course delivery, student support, billing and other matters necessary for the performance of this contract. We may also contact you with information about similar Courses or related services where permitted by applicable law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our communications or contacting us directly. Service communications are not marketing and you cannot opt out of them where they are necessary to deliver the Course.
3 PAYMENTS
3.1 The Price for the Course must be paid in full prior to the Course Start Date, or as otherwise defined in the Order.
3.2 If you fail to make payments on time as defined in the Order, we will suspend the Services and Online Access until appropriate payment has been received.
3.3 The Price for the Course is payable by you and shall be payable by you in full by bank transfer, credit/debit card or by direct debit.
3.4 If you are receiving funding from any other third-party agency, such as an Employer or Sponsor, you must provide evidence that your funding has been approved by this party and that fees will not be payable by you the student, and will instead be received directly from this party. If the Employer or Sponsor fails to make payment, or payment is delayed, access to the programme may be suspended until payment is received.
3.5 Prices are liable to change at any time, but changes will not affect Orders already accepted in accordance with clause 4.
3.6 If you cancel the Course outside of the applicable cancellation period, clause 14 applies and you remain liable for the full Price.
3.7 The Course Fees are payable in consideration of the provision of the Course and associated Services, including access to the Online Learning Environment, Course materials, Tutor Support (where applicable) and administrative services during the relevant access period. Course Fees are not conditional upon your participation in the Course, submission of assessments, completion of the Course or achievement of any particular academic or professional outcome.
3.8 Failure to access or make use of the Course or any part of it shall not entitle you to any refund or reduction in Course Fees outside the applicable cancellation period, except as required by law.
3.9 If any sum payable under these Terms is not paid on the due date, we reserve the right to charge interest on the overdue amount at a rate of 4% per annum above the base rate of the Bank of England from time to time, accruing on a daily basis from the due date until the date of actual payment, whether before or after judgement. Where we refer an overdue account to a third-party debt collection partner, you may also be held liable for any additional fees or charges applied by that partner in connection with the recovery of the outstanding amount.
3.10 Where you have entered into a payment plan and you default on any payment, the following provisions will apply if the default is not remedied within twenty-eight (28) days of written notice from us:
(a) all outstanding Fees due (up to and including the date of default) will become immediately due and payable on demand;
(b) your access to the Online Learning Environment will be suspended; and
(c) we reserve the right to withdraw you from the Course and will not submit any results achieved to any awarding body or issue any certificates until all outstanding Fees have been received in full.
4 ORDER AND DELIVERY OF THE COURSE
4.1 An Order shall be deemed to be an offer by you to purchase the Course on these Terms, which we shall be free to accept or decline at our absolute discretion.
4.2 No Order relating to a Course shall be deemed to be accepted by us unless and until we have confirmed acceptance of your Order by granting you access to the Course (or any part of it) via the Online Learning Environment, or by otherwise confirming access in writing.
4.3 Access to the Course will normally be made available within five (5) working days of your Order (or, where applicable, on a confirmed start date). Although we make every effort to ensure the Course is available at the time of Order, access times are estimates only. If a Course is unavailable or delayed, we will notify you as soon as reasonably possible.
4.4 The contract between us will relate only to those Courses for which access has been confirmed in accordance with clause 4.2.
4.5 The Course content (including learning materials, assessments, templates, downloads and any associated software tools) will be provided electronically via the Online Learning Environment. Content may be released in stages (for example, by unit, module, cohort schedule or assessment window). We reserve the right to update or amend the manner in which content is delivered.
4.6 Access to the Online Learning Environment will be granted using the details you provide to us, and login details (or instructions to set a password) will be sent to the most recent email address you have provided. Access to, or use of, the Online Learning Environment (including accessing any Course materials) will constitute delivery of the Course and will bind you to these Terms, subject always to your statutory rights and clause 14 (Cancellation).
4.7 You agree to check your access promptly upon receipt of your login details and to notify us as soon as reasonably practicable if you are unable to access the Online Learning Environment or if any Course content appears to be missing or defective. Where content is released in stages, this obligation applies to each stage when it is made available.
4.8 Where you cancel the Course in accordance with these Terms or applicable consumer legislation:
(a) subject to clause 14, we will process any refund due to you as soon as possible and, in any event, within fourteen (14) days of confirming receipt of your cancellation request;
(b) where a refund is due, it will normally be made using the same payment method used for the original transaction, unless otherwise agreed;
(c) Where you request that access to the Course or Online Learning Environment be made available to you during the 14-day Cancellation Period, you acknowledge that:
(i) the Course includes digital content supplied electronically;
(ii) access to the Course may begin immediately upon provision of login details; and
(iii) your right to cancel may be affected once digital content has been supplied or services have commenced, in accordance with applicable consumer legislation.
4.9 All Intellectual Property Rights in the Course and associated Services, the Online Learning Environment and all Course content remain vested in us or the relevant Training Provider at all times. Access to the Course does not transfer ownership of any content or materials to you.
4.10 Access to the Online Learning Environment will end three (3) months after your “Cohort End Date”, regardless of whether you have completed and passed your course. For the purposes of these Terms, the Cohort End Date is defined as the fitst submission deadline of your final assessment submission.
4.11 Avado’s obligation to provide the Course and associated Services will be deemed fulfilled once: (a) the Tutor Support Period has ended; and (b) access to the Online Learning Environment has expired in accordance with clause 4.10. After this point, Avado is under no obligation to provide further Tutor Support, assessment marking, access to Course materials, or any other Services unless otherwise agreed in writing or purchased separately.
5 SERVICES
5.1 The Services forming part of the Course will be provided by Avado and/or the relevant Training Provider, as identified in the Order and in accordance with clause 1.2 (Avado’s Role).
5.2 Avado and/or the relevant Training Provider may use suitably qualified sub-contractors and third-party service providers in connection with the delivery of the Courses and Services. In each case, the relevant party remains responsible for its obligations under these Terms.
5.3 The Services include Tutor Support, assignment marking and are available for the Tutor Support Period associated with the Course, which may be extended for an agreed fee subject to availability.
5.4 Where third-party course membership is required to sit examinations and gain certification, it will be the sole responsibility of the student to arrange this unless purchased through the Training Provider. Where membership is purchased as part of the Course it is limited to 12 months per level.
5.5 Where third-party examinations are required to gain formal certification it will be the sole responsibility of the student to purchase and arrange examinations with an external test centre unless purchased through the Training Provider. Where applicable, the Training Provider will use reasonable endeavours to provide you with such information to assist you in making examination arrangements.
5.6 In addition to your rights under the Consumer Contracts Regulation 2013, we also offer the following transfer policy for the Course (where there is no legal right to a full refund under the Consumer Contracts Regulation 2013 or otherwise). Where applicable, in exceptional circumstances students may be able to transfer to an alternative Cohort or Course. Transfers will be at the discretion of the Training Provider and are subject to a fee. In the event that you are transferred to a later Cohort or a different Course, you will no longer have access to your original Study Area or Cohort and you may be required to pay a fee for the additional tutoring period required and any difference in course fees.
6 ONLINE ACCESS
6.1 As part of your Course you may need to log on to the Online Learning Environment to access Materials and complete your Course. Whilst doing so you agree to abide by the rules of the Online Learning Environment set out therein from time to time. We reserve the right to cease or suspend access to the Online Learning Environment in the event that you breach any of these Terms or the rules of the Online Learning Environment.
6.2 You agree to be entirely responsible for any activities made using your account details and password. You agree to notify us immediately should you become aware that a third party may have gained Online Access to or is using your password or account details.
6.3 We do not warrant that the Online Access will be uninterrupted or error-free or that defects therein will be corrected immediately. In the event of significant disruption to access which impacts the learning experience, we will endeavour to create contingency plans to ensure you can receive all the training expected from the Course.
7 INTELLECTUAL PROPERTY RIGHTS
7.1 The Intellectual Property Rights in the Course(s), Materials and the Online Learning Environment are owned by and shall remain vested in the Training Provider or its licensors.
7.2 You shall retain ownership of all Intellectual Property Rights in your Student Output.
7.3 By submitting Student Output as part of the Course, you grant Avado and the relevant Training Provider a non-exclusive, royalty-free, worldwide licence to use, copy and reproduce such Student Output for the purposes of:
(a) assessing and marking your work;
(b) quality assurance, accreditation and regulatory compliance;
(c) internal training and course improvement; and
(d) promotional purposes only where the content is anonymised or where you have provided prior consent.
7.4 By agreeing to these Terms we procure that we grant you a limited, non-exclusive, non-transferable and revocable licence to use the Course and Student Output only for your own personal use and for completing the Course.
7.5 Where Online Access is granted by the Training Provider you agree that: (a) the licence granted to you to access the content on the Online Environment shall be personal to you and you should take all reasonable precautions to ensure that your log-in details are kept secure and not provided to any other party. You shall comply at all times with the rules of the Online Learning Environment as applicable from time to time; (b) upon termination or in circumstances where payment has not been received by us in respect of the Course in full we may suspend or terminate your Online Access.
8 THIRD-PARTY CONTENT
8.1 During the course we may signpost you to third-party content. This means you may leave our Site and visit a website that is not operated by us. We are not responsible for the content or availability of linked sites.
8.2 In instances where we provide links to other third-party websites that may be of interest to our website visitors, when you click on these links you will leave our Site and will be redirected to another site. These sites are not under the control of the Training Provider.
8.3 We are not responsible for the content of linked third-party websites. We are not an agent for these third parties nor do we endorse or guarantee their products. We make no representation or warranty regarding the accuracy of the information contained in the linked sites. We suggest that you always verify the information obtained from linked websites before acting upon this information.
8.4 The security and privacy policies on these sites may be different to our policies, so we suggest you read third-party privacy and security policies closely.
8.5 If you have any questions or concerns about the products and services offered on linked third-party websites, please contact the third party directly.
9 TERMINATION
9.1 We may terminate the agreement set out in these Terms if:
(a) you are in material breach (including non-payment) of any provision of these Terms which is not remediable or, if remediable, is not remedied with a period of thirty (30) days after we have given notice to you requiring such breach to be remedied. In such circumstances we will be permitted (without liability) to procure that the Training Provider suspend the provision of the Services to you and your Online Access until such a breach has been remedied;
(b) you appear to be unable to pay your debts (whether within the meaning of section 268 of the Insolvency Act 1986, or upon any other reasonable grounds including without limitation where a debt owing by you to us or to a third party has become due and payable and has not been met on the due date therefore), or you present or you have presented against you a bankruptcy petition or a bankruptcy order is made against you, or you take any formal step to implement an individual voluntary arrangement (within the meaning of the Insolvency Act 1986); (c) you carry out any unauthorised act with regard to the Course which infringes our Intellectual Property Rights.
9.2 You will be entitled to terminate the agreement set out under these Terms under clause 13 below.
9.3 If either party terminates the agreement set out in these Terms, you must immediately:
(a) cease all use of the Course, the Online Learning Environment and any associated services;
(b) permanently delete or destroy any copies of Course content, materials or software downloaded or stored by you (to the extent permitted by law); and
(c) not access or attempt to access the Online Learning Environment or any Course content thereafter.
10 FORCE MAJEURE
10.1 We will have no liability to you under these Terms if we are prevented from, or delayed in, performing our obligations or carrying on our business by acts, events, omissions or accidents beyond our reasonable control, including but not limited to: strikes, lock-outs or other industrial disputes (whether involving our workforce or that of any other party); failure of a utility service or transport network; act of God; war; riot; civil commotion; malicious damage; pandemic or epidemic; compliance with any law, governmental order, rule, regulation or direction; accident; breakdown of plant or machinery; fire; flood; storm; or default of suppliers or subcontractors (“Force Majeure Event”).
10.2 Where a Force Majeure Event occurs, we will notify you as soon as reasonably practicable and will take reasonable steps to minimise the effect of the event on our obligations. If the Force Majeure Event continues for a period of more than ninety (90) days, either party may terminate the agreement by giving written notice to the other, without liability save for any fees already paid in respect of services already delivered.
11 LIMITATION OF LIABILITY
11.1 Our liability to you for any direct losses arising out of our negligence breach of contract or any other cause of action arising out of or in connection with these Terms shall be limited to the Price. This does not exclude or limit in any way our liability to you in respect of:
(a) death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude or limit, our liability.
Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 in relation to digital content and services.
11.2 Other than in respect of liability referred to in clause 11.1 (a) to (d), we shall not be liable for any indirect or consequential loss or damage whatsoever, including any loss of profits, loss of data, loss of revenue, loss of opportunity or your liabilities to third parties which you or any third party may suffer however arising and whether caused by tort (including negligence), breach of contract or otherwise.
11.3 The information in the Training Provider’s Site may be updated from time to time and may be out of date when read or viewed by you. No responsibility for keeping such information in these pages up to date is taken by us or liability for not doing so.
11.4 We cannot guarantee that the Online Learning Environment or associated digital platforms and tools arefree from computer viruses or any other malicious or impairing computer program. You should therefore ensure that you employ all reasonable precautions when accessing the Online Learning Environment or downloading the Software. Technical inaccuracies and typographical errors may appear on the pages in the Online Learning Environment from time to time.
11.5 We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
11.6 We reserve the right to change prices, information and specifications relating to the Courses from time to time subject always to our commitments set out in clause 3 above.
12 OTHER TERMS
12.1 These Terms and any documents expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
12.2 If we fail, at any time, to insist upon strict performance of any of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.
12.3 If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
12.4 Any notices required to be served on us shall be served at our Registered Office. We may give notice to you at either the email or postal address you provide to us when placing an Order, or we may post the notice on our Site (where of general application). Notice will be deemed received and properly served immediately when posted on our Site, twenty-four (24) hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
12.5 The agreement set out in these Terms is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the agreement set out in these Terms, or any of your rights or obligations arising under it. We may transfer, assign, charge, sub-contract or otherwise dispose of the agreement set out under these Terms, or any of our rights or obligations arising under it, at any time during the term of the agreement set out under these Terms.
12.6 These Terms are governed by English law. Any dispute arising from, or related to, these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
12.7 We may update these Terms from time to time. The version of the Terms that applies to your Order is the version in force at the time you place your Order.
13 USE OF YOUR PERSONAL INFORMATION
13.1 Personal information which you supply to us may be used in a number of ways, for example: (a) to make lending decisions; (b) for fraud prevention; (c) for audit and debt collection; and (d) for statistical analysis.
13.2 We may share your information with, and obtain information about you from, credit reference agencies or fraud prevention agencies.
13.3 We will not disclose any information to any company outside the Avado group except to help prevent fraud, or if required to do so by law.
13.4 For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please read our Privacy Policy.
14 CANCELLATION
14.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”) you may cancel your purchase of a Course within a period of fourteen (14) calendar days (“Cancellation Period”) from the date of your purchase.
14.2 If you cancel and withdraw from the Course after the expiry of the 14-day Consumer Cancellation Period, you will remain liable for payment of the full Course Fees.
14.3 In addition to your rights under the Consumer Contracts Regulation 2013, we also offer the following transfer policy for the Course (where there is no legal right to a full refund under the Consumer Contracts Regulation 2013 or otherwise).
14.3.1 Where applicable, in exceptional circumstances students may be able to transfer to an alternative Cohort or Course. In the event that you are transferred to a later Cohort or a different Course, you will no longer have access to your original Study Area or Cohort and you may be required to pay a fee for the additional tutoring period required and any difference in course fees
14.3.2 Transfers will be at the discretion of the Training Provider and are subject to availability. You may transfer to an alternative Cohort up to three times within three years of your original Course Start Date, provided all applicable transfer fees are paid for each transfer and the requested Cohort is available for the original course version you purchased. Additional transfers may be provided at Avado’s discretion.
14.3.3 If you are receiving funding from any other third-party agency, such as an Employer or Sponsor you must provide evidence that your funding has been approved by this party.
14.3.4 Following any deferral by you, the Consumer Cancellation Period remains in effect with respect to the original Course Start Date as defined in the original Order.
14.4 If you wish to transfer or cancel an Order you should, as soon as possible, contact our Student Support department by email to avado.studentsuccess@avadolearning.com or telephone +44 20 3906 7100. Office hours are 9 am – 5.30 pm Monday to Friday.
14.5 If you cancel an Order in accordance with these Terms and applicable consumer legislation, you must cease accessing and using the Course, the Online Learning Environment and any associated digital content from the point of cancellation. We will process any refund due to you as soon as possible and, in any event, within fourteen (14) days of the date on which you receive confirmation that your cancellation has been accepted. Where a refund is due, the Price of the Course will be refunded in full, using the same payment method originally used, unless otherwise agreed.
14.6 Where a learner is required to take maternity leave, adoption leave or shared parental leave (“Parental Leave”), they may request a temporary break in learning of up to twelve (12) months by notifying Avado in writing and providing reasonable evidence of eligibility.
14.6.1 During an approved period of Parental Leave:
(a) the learner’s access to the Online Learning Environment, Tutor Support and assessment submission will be suspended;
(b) no Course Fees or instalment payments will be payable in respect of the period during which access is suspended; and
(c) the learner’s Course timeline, Tutor Support Period and relevant assessment deadlines will be paused for the duration of the approved leave.
14.6.2 Payments will resume only once access to the Online Learning Environment is reinstated and the learner has confirmed their intention to return to active study.
14.6.3 Approved Parental Leave will not constitute a cancellation or withdrawal from the Course and will not give rise to any refund of Course Fees already paid in respect of learning delivered prior to the start of the leave period.
14.6.4 Where a learner does not return from Parental Leave within the agreed timeframe, Avado reserves the right to treat the matter as a deferral or withdrawal in accordance with clauses 14.2 and 14.5, as applicable.
14.6.5 This clause applies only to periods where the learner does not have access to the Online Learning Environment. Where access is retained at the learner’s request, Course Fees shall remain payable.
14.6.6 Approved Parental Leave may be granted for a maximum period of twelve (12) months, unless otherwise agreed in writing. Learners must confirm their intention to return prior to reinstatement of access.
15 COMPLAINTS PROCEDURE
15.1 Our standard channel for all complaints is through the Student Support department of the Training Provider and all such communications should be directed by email to avado.studentsuccess@avadolearning.com or telephone +44 20 3906 7100. Office hours are 9 am – 5.30 pm Monday to Friday. If you are not satisfied with any product or service, we have a complaint handling procedure that you can use to resolve such matters. Information on this procedure will be sent to you in the event of a complaint or upon request. We aim to acknowledge complaints within five (5) working days of receipt and to provide a final written response within eight (8) weeks. Where resolution is delayed, we will keep you informed of progress.